Front Desk Agent

Job Overview
We are seeking a motivated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. This role requires strong organizational skills, attention to detail, and the ability to handle multiple tasks efficiently in a fast-paced environment.

Responsibilities

• Greet guests upon arrival with a warm and welcoming demeanor.
• Manage the check-in and check-out process efficiently, ensuring all guest information is accurate.
• Handle reservations, cancellations, and modifications using computerized systems.
• Respond to guest inquiries and provide information about hotel services, local attractions, and amenities.
• Maintain an organized front desk area, including managing paperwork and guest records.
• Assist with billing inquiries and ensure accurate processing of payments.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Address any guest complaints or issues promptly and professionally.
• Utilize QuickBooks for managing financial transactions as needed.

Qualifications

• Proven experience in customer service or a similar role is preferred.
• Strong computer literacy skills; familiarity with hotel management software is a plus.
• Excellent organizational skills with the ability to manage time effectively.
• Attention to detail, particularly in proofreading documents and managing guest records.
• Ability to perform clerical tasks efficiently while maintaining a positive attitude.
• Previous experience as a personal assistant or in administrative roles is advantageous.

Join our team as a Front Desk Agent where your skills will contribute to creating memorable experiences for our guests!

Job Types: Full-time, Part-time

Pay: $15.00 - $17.00 per hour

Schedule:

• 8 hour shift

Work Location: In person

Salary : $15 - $17