What are the responsibilities and job description for the Hotel Front Desk Agent (HOTEL Front Desk Experience REQUIRED) position at Country Inns & Suites?
7am-3pm Friday, Saturday & Sunday
3pm-11pm, Saturday & Sunday
11pm-7am, Monday & Tuesday
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for guest relations in a hotel or resort environment.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently, ensuring all guest information is accurately recorded.
- Address guest inquiries and resolve any issues or complaints promptly to ensure satisfaction.
- Provide information about hotel services, amenities, and local attractions to enhance the guest experience.
- Handle phone calls with professionalism, demonstrating excellent phone etiquette.
- Maintain the front desk area in an organized and welcoming manner.
- Collaborate with other hotel staff to ensure seamless guest services and operations.
- Assist with reservations, cancellations, and modifications as needed.
Skills
- Strong background in hotel/resort is required.
- Excellent guest relations skills with a focus on customer satisfaction.
- Experience in front desk operations within a hotel or resort setting is advantageous.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
- Proficient in guest services and maintaining high standards of hospitality.
- Exceptional phone etiquette and communication skills are essential for this role.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $12.00 - $13.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Every weekend
- Holidays
- Morning shift
- Night shift
Application Question(s):
- 18 years of age
- No Criminal Record
Experience:
- Hotel experience: 1 year (Required)
- ChoiceAdvantage (Hotel Computer Application): 1 year (Preferred)
- Hotel Front desk: 1 year (Required)
Work Location: In person
Salary : $12 - $13
