What are the responsibilities and job description for the Hotel Front Desk Clerk position at Country Inns & Suites?
Overview
We are seeking a dedicated and customer-oriented Front Desk Agent to join our team at a premier resort. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. If you thrive in a fast-paced environment and enjoy interacting with people from diverse backgrounds, we encourage you to apply.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Manage the check-in and check-out processes efficiently while maintaining accurate records.
- Handle guest inquiries and resolve any issues or complaints promptly and professionally.
- Provide information about resort amenities, local attractions, and services available to guests.
- Assist with reservations, modifications, and cancellations using phone systems or reservation software.
- Conduct night audits as required, ensuring all financial transactions are accurate and up-to-date.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.
- Maintain an organized front desk area while adhering to all safety and sanitation protocols.
Requirements
- Previous experience in customer service or guest relations within the hospitality industry is preferred.
- Strong communication skills; bilingual or multilingual abilities are highly desirable.
- Familiarity with hospitality management practices and front desk operations is a plus.
- Proficient in using phone systems and reservation software; experience with night audit procedures is advantageous.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- A positive attitude, strong problem-solving skills, and the ability to work well under pressure.
- High school diploma or equivalent; further education in hospitality management is a plus.
Join us in creating memorable experiences for our guests while advancing your career in the vibrant world of hospitality!
Job Type: Part-time
Pay: From $10.00 per hour
Expected hours: 32 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Morning shift
- Nights as needed
- Night shift
- Overnight shift
- Rotating weekends
- Weekends as needed
Ability to Commute:
- Portland, TX 78374 (Required)
Ability to Relocate:
- Portland, TX 78374: Relocate before starting work (Required)
Work Location: In person
Salary : $10
