What are the responsibilities and job description for the Hotel Front Desk Clerk Afternoon shift position at Best Western?
Job Summary
We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a pleasant stay. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Front Desk Clerk will manage guest check-ins and check-outs, handle reservations, and address any inquiries or concerns with professionalism and courtesy.
Duties
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage the check-in and check-out process efficiently, ensuring accuracy in guest information.
- Handle reservations, modifications, and cancellations promptly using hotel management software.
- Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
- Address guest inquiries and resolve any issues or complaints in a timely manner to ensure satisfaction.
- Maintain accurate records of room availability and rates, as well as process payments securely.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Utilize phone systems effectively to manage incoming calls and assist guests with inquiries or requests.
- Uphold hotel policies regarding security and confidentiality of guest information.
Experience
- Previous experience in customer service or hospitality management is preferred but not required.
- Strong phone etiquette skills to communicate effectively with guests over the phone.
- Familiarity with front desk operations in a hotel or resort setting is advantageous.
- Excellent guest relations skills to foster positive interactions with diverse clientele.
- Multilingual abilities are a plus, enhancing communication with international guests.
- A commitment to providing outstanding customer service in a fast-paced environment is essential.
Join our team as a Hotel Front Desk Clerk where your passion for hospitality will shine through every guest interaction!
Job Type: Part-time
Pay: From $12.00 per hour
Benefits:
- Employee discount
Schedule:
- Holidays
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Portland, TX 78374 (Required)
Work Location: In person
Salary : $12
