Human Services Specialist II

Henrico County, a progressive employer of choice, provides job seekers with the promise of fair and competitive compensation; a close-knit atmosphere with low employee turnover; and a benefits package that helps secure financial stability.

Established in 1611, Henrico County has deep historical roots. Henrico County borders the City of Richmond to the west, north and east and constitutes approximately a third of the Richmond metropolitan areas. Henrico County is among the top-rated counties in the nation and was one of the first localities to adopt the County Manager Form of Government. Citizens of Henrico County are represented by an elected Board of Supervisors representing five magisterial districts.

Henrico County General Government currently has more than 30 agencies. Department Heads are appointed by the County Manager, with the exception of the elected constitutional officers. Henrico County is an equal opportunity employer and, when you join us, you will be surrounded by fellow associates who come from all walks of life, all types of cultural backgrounds and all ages.

Closing Date: This position closes on Monday, August 21, 2023.

The person in this position possesses strong organization, time management and communication skills to complete the following essential duties:

• Manages some responsibilities related to eligibility determination & re-determination for benefits programs.
• Screens applicants for expedited services & explains how benefits are calculated.
• Conducts interviews for public assistance & helps determine eligibility by securing & verifying social, financial, and medical information.
• Assists with the completion of applications & submission of required forms.
• Works with clients and stakeholders to understand benefits programs and their requirements.
• Completes case opening, prepares case record and makes written recommendations on cases before assigning to eligibility.
• Works in multiple local and state databases to ensure client information is processed timely in their case record.
• Receives and resolves client inquiries and complaints related to situations such as benefits determination, policy interpretation, and self-sufficiency expectations.
• Communicates with clients in writing, in-person, and over the telephone.
• Performs other administrative support functions to support the work of the division and department.
• Responds to County-wide emergencies and participates in sheltering duties.
  

A criminal history record check and fingerprinting is conducted on all persons conditionally offered employment, including a conditional offer of initial employment, or a conditional offer to promote, demote, or laterally transfer an employee.

Closing Date: This position closes on Monday, August 21, 2023.

You apply for positions with Henrico County general government through our on-line applicant system, which is available 24-hours a day, 7-days a week with an Internet connection. Please access our job site portal though https://henrico.us/services/jobs or click on the Jobs link in the upper right hand corner of our main County page at https://henrico.us .