Staff Service Analyst I/II

THE CURRENT VACANCY IS IN THE SHASTA COUNTY

HEALTH AND HUMAN SERVICES AGENCY

ECONOMIC MOBILITY BRANCH

ORAL EXAM IS TENTATIVELY SCHEDULED FOR JANUARY 2025

SEE “SPECIAL REQUIREMENT” SECTION REGARDING 

POSSESSION OF A VALID DRIVER’S LICENSE 

RESPONSES TO SUPPLEMENTAL QUESTIONS REQUIRED

FINAL FILING DATE: JANUARY 24, 2025 AT 12:00 PM

SALARY INFORMATION

Staff Services Analyst I: $4,327 - $5,522 APPROXIMATE MONTHLY* / $24.96 - $31.86 APPROXIMATE HOURLY*

Staff Services Analyst II: $4,770 - $6,089 APPROXIMATE MONTHLY* / $27.52 - $35.13 APPROXIMATE HOURLY*

*Please refer to the appropriate Bargaining Unit Memorandum of Understanding for potential future salary increases* Please visit https://www.shastacounty.gov/personnel/page/labor-agreements-mous.

ABOUT SHASTA COUNTY

Shasta County offers all the amenities of the big city while retaining a comfortable small-town atmosphere.  With its natural beauty, affordable housing, excellent educational system, abundance of recreational opportunities, and excellent quality of life, Shasta County is a great place to live, work, and raise a family.

ABOUT THE DEPARTMENT

Health and Human Services Agency

The Shasta County Health and Human Services Agency (HHSA) partners with communities to protect and improve the health and well-being of Shasta County residents. Established in 2006, the HHSA is organized into four branches: Behavioral Health & Social Services, Public Health, Economic Mobility, with a centralized Administration Services. The HHSA promotes optimal health for all. The frail, the abused, the mentally ill and those without resources look to the HHSA for services and resources to meet their basic needs, and to protect their health and safety. This transformation improves efficiency, avoids unnecessary duplication of effort, encourages collaboration among programs and organizes the HHSA’s services to be more responsive to the needs of the public.

The Economic Mobility Branch provides assistance and services to individuals and families in the community.  Through multiple locations in Redding, Anderson, Shasta Lake, Burney and Enterprise the branch provides initial and on-going eligibility determination services for public benefits such as CalFresh, CalWORKs, General Assistance, Healthcare Programs, and WIC.  The branch provides CalWORKs and CalFresh employment preparation and support services, as well as behavioral health and comprehensive perinatal alcohol and drug counseling services.  Recently, the branch also added a new division to consolidate and streamline homeless and housing services within the HHSA and finally, the Economic Mobility Branch also provides referrals for individuals and families to other services within the HHSA and within the community. 

ABOUT THE POSITION

The Staff Services Analyst I/II classes are responsible for performing professional level analytical duties involving general administrative, staff development, fiscal, and/or program analytical work. Incumbents gather, tabulate, analyze, and chart data; interview and consult with departmental officials, employees, and others to give and receive information; prepare reports and make recommendations on procedures, policies, and program/functional issues and alternatives; review and analyze proposed legislation and advise management on the potential impact; make decisions in financial, and other administrative systems of average to difficult complexity; prepare correspondence; and perform other related duties as assigned. Incumbents do not supervise other professional staff but may supervise clerical and/or technical employees as an ancillary duty (not as the preponderant responsibility of the position).

DISTINGUISHING CHARACTERISTICS

Staff Services Analyst I:

The Staff Services Analyst I is the entry level into the professional Staff Services series. Incumbents work under close supervision. Assignments are generally limited in scope and under the direction of a higher-level employee. As experience is gained, the incumbent is granted more independence from supervision. Most incumbents are expected to promote to the II level after one (1) year of satisfactory performance; however, positions limited to analytical duties of a more routine, repetitive nature will be permanently allocated to the Staff Services Analyst I level.

Staff Services Analyst II: 

The Staff Services Analyst II is the journey level in the series. Incumbents work under direction and are responsible for performing the full range of duties at the journey level and working independently. 

At the Staff Services Analyst II level, assignment can be in any one the following options: staff development, fiscal, or program analysis; or incumbents may be assigned to perform general duties that encompass a broad scope of administrative analytical functions and areas of responsibility. For positions specifically assigned to a specialized option, specific minimum qualifications and recruitments are permitted.

IDEAL CANDIDATE

The ideal candidate will have a working knowledge of Redding and the surrounding area, including the socio-economic conditions, employment opportunities and barriers, and available social and economic resources. The ideal candidate will have the ability to apply knowledge of public assistance programs; including automated systems, computer hardware equipment and software applications. The ideal candidate will also be able to apply analytical knowledge in preparing reports, making recommendations on procedures, policies, and program functional issues. The ideal candidate would be organized, self-motivated and able to work independently or as part of a team and would also have the initiative to take action to work efficiently and effectively; work proactively rather than reactively; possess flexibility in working style and be adaptable to change. The ideal candidate will also possess public speaking skills to include experience speaking in front of groups or individuals, leading meetings, facilitating workshops and delivering training. The ideal candidate would also be detail oriented and have strong verbal and written communication skills, active listening skills and proofreading skills.

Duties may include but are not limited to the following. For Staff Services Analyst I, duties are performed at the entry level: Performs, coordinates, monitors, and participates in various administrative analytical functions, typically within a departmental program or administrative section; reviews program updates, letters, and notices for potential impact on various programs and activities; recommends and prepares policy and procedure changes to ensure compliance; compiles, maintains, and analyzes data; identifies trends, and makes recommendations involving the formulation of policy and procedures, as well as staffing and organizational changes; serves as a resource and provides advice and information to supervisors, managers, and other internal staff, the public, and other agencies in area(s) of assignment including the interpretation and explanation of a variety of programs, policies, rules, regulations, labor contracts, and Memoranda of Understanding; conducts surveys and performs research and statistical analyses on administrative, fiscal, personnel, staff development, and/or programmatic problems; makes presentations before committees, boards, commissions, departmental staff, advisory groups, or community groups to provide information and recommendations, advocate a position, encourage participation, and/or respond to questions; analyzes business process requirements and coordinates with information technology staff and/or consultants to develop automated solutions; may plan and coordinate the design and implementation of new and revised programs, systems, procedures, methods of operation, and forms; compiles materials; prepares analytical reports, manuals, and publications; prepares public relations materials (e.g., brochures, informational materials, customer satisfaction surveys); provides consultation and recommends solutions regarding research findings, organizational improvement initiatives and related issues concerning departmental effectiveness and goal attainment; evaluates effectiveness through performance measure development and monitoring activities, and recommends modifications; collaborates with County departments and agencies on cross-functional projects; coordinates assigned activities with other departments, divisions, units, and with outside agencies; represents the division or department in committee meetings; responds to complaints and requests for information; establishes and maintains positive working relationships with co-workers, representatives of community organizations, state/local agencies and associations, internal management and staff, and the public by utilizing principles of effective customer service; reviews, evaluates, and recommends actions on appeals for administrative hearings; makes presentations to the Administrative Law Judge on behalf of the assigned department; investigates client complaints; maintains complaint-related documentation; plans, designs, performs, and documents quality assurance activities pertaining to staff qualifications, case activities, financial, and/or other assigned functions; may supervise clerical and/or technical employees by assigning, monitoring, reviewing, and evaluating their work; may provide training to less experienced staff; performs related duties as assigned.

For Staff Development Option (in addition to the general duties): Conducts training needs assessment at an organizational level to obtain information to determine training programs/subjects needed for all levels of employees; conducts training needs assessment at the individual employee level to identify employees for specific training programs, based on participant needs and relevancy of training to participant's job duties; identifies, develops, and/or coordinates resources for training and staff development including curricula, workshops, college coursework, training programs, and on-the-job training sessions; develops and conducts workshops and training sessions on a variety of topics including, but not limited to, technical skills, program areas, supervisory principles, customer service skills, safety, diversity, and sexual harassment prevention in order to provide the necessary information in each subject in the most effective manner; reviews the work of new employees while they are completing a training program to ensure effective learning and progression through the program.

For Fiscal Option (in addition to the general duties): Performs fiscal analyses and prepares recommendations relating to the status of various fund balance projections, fiscal transactions, and related financial activities; analyzes findings and prepares recommendations for department management; participates in the preparation of the department's annual budget, including analysis and estimates of expenditures and analysis and projections of revenues; reviews financial data on an on-going basis to ensure conformance with established guidelines; recommends and establishes general fiscal procedures to improve department operations based on cost/benefit studies; completes the quarterly County Expense Claim to the State of California for payment, and oversees the balancing and reconciliation of accounts; assists in the fiscal and accounting oversight, monitoring, and management of contracts, grants, and other funding/expenditure sources. 

For Program Analysis Option (in addition to the general duties): Plans, identifies, and analyzes program administration problems and develops solutions; reviews existing and proposed local, state, and federal legislation/regulations for impact on department activities; consults with department personnel; develops recommendations; and prepares proposed changes; performs departmental quality assurance duties by reviewing casework and analyzing time studies and production analyses; extracts and reviews data to prepare reports consisting of specific program/caseload data to monitor progress toward goals, such as progress of Quality Improvement Plan.

It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below.

The level and scope of the knowledge and abilities listed below are related to job duties as distinguished between the two levels in the Definition section.

Staff Services Analyst I:

Knowledge of: Public and business administration principles and practices; methods and techniques involved in conducting analytical studies of administrative and management practices, methods, and procedures; general research practices, techniques, and terminology to conduct research for a department; a variety of computer software applications, including database, graphics/presentation, word processing and spreadsheet software; methods and techniques of report preparation; English language (i.e., composition, spelling, grammar, and sentence structure); project management principles to ensure project activities are conducted in a fiscally responsible and timely manner; principles and practices of effective customer service; community needs and resources; principles of teamwork and teambuilding in order to work effectively as a member of a team and facilitate effective teamwork; principles and practices of the functional areas applicable to the assigned options; principles and practices of leadership and supervision.

Ability to: Analyze a situation or problem accurately and objectively, including in stressful situations, to identify alternative solutions and determine an effective course of action; collect and analyze data and information in order to derive logical conclusions; formulate options and make recommendations based on data and information collected; analyze policies, procedures, and programs and make effective recommendations; make sound decisions and independent judgments within established guidelines; read, interpret, and apply a variety of information (e.g., laws, policies, procedures, court cases, memoranda of understanding, ordinances, contract provisions, legislations, directives) in order to provide information and ensure compliance; analyze and interpret basic statistics; perform arithmetic calculations, including ratios and percentages; operate a computer to prepare results of analyses (i.e., reports, tables, charts, and graphs) and perform operations (i.e., conduct research on the internet; collect, input, and retrieve data and information); express information and ideas orally in a clear, concise, organized manner by using proper diction, grammar, and volume so that others will understand; make effective presentations and respond to questions from various groups, including boards, committees, and the public; compose business communications (e.g., letters, memos, notices) and reports, policies, and procedures, in a clear, concise, organized, and accurate manner; identify problems and central issues; reason logically and critically; perform, analyze, and document research; research legislative issues and read and understand legislation; recommend and implement changes/improvements; develop and maintain cooperative, effective working relationships with co-workers, representatives of community organizations, state/local agencies and associations, supervisors, internal management staff, employee representatives and the public; effectively mediate and resolve conflicts between/with individuals; influence and persuade others to accept a particular viewpoint or to follow a particular course of action; work and interact with a variety of individuals from various socioeconomic, ethnic, and cultural groups in person and by telephone, including situations where relations may be strained or confrontational; work independently and accept increasing responsibility; prioritize, plan, coordinate, and organize simultaneous work assignments and projects to meet critical and competing deadlines; manage projects by developing project budgets and timelines to ensure projects meet time and budget guidelines; work as a team member by keeping communication open, offering support, sharing knowledge, and contributing to and/or leading team efforts; supervise clerical and/or technical employees, if required by the position; monitor, plan, direct, assign, and review the work of clerical and/or technical employees, if required by the position.

For Staff Development Option (in addition to general employment standards): 

Knowledge of:  Principles and practices of employee training and development; adult learning processes; variety of training programs for employee development; State and federal laws and regulations related to public assistance programs; basic training needs assessment practices; basic training techniques and methods (e.g., lecture, group exercises, handouts, quizzes).

Ability to:  Plan, organize, and conduct presentations, workshops, and training sessions on a variety of topics; create visually appealing and understandable training aids and presentations using presentation software. 

For Fiscal Option (in addition to general employment standards):

Knowledge of: Budget preparation and control, basic accounting principles; methods and procedures of governmental budget preparation and control; financial statement preparation; cost/benefit analysis.

Ability to: Perform budget, grant, and contract analysis, preparation, and monitoring; analyze and make effective recommendations regarding financial and accounting procedures; compile, compute, and summarize data related to the acquisition, distribution, and utilization of funds. 

For Program Analysis Option (in addition to general employment standards):

Knowledge of: Theories, principles, goals, and objectives of public social services/child support services; State and federal laws and regulations related to public assistance programs; laws, rules, and regulations governing assigned program areas. 

Ability to: Apply program planning principles and techniques to problems and issues; build coalitions among groups with differing needs and objectives; plan and evaluate social service/child support programs.

Minimum Qualificaitons:

Graduation from an accredited four (4) year college or university with a bachelor's degree; 

OR 

Two (2) years (60 semester or 90 quarter) of college units AND two (2) years of full-time technical level experience involving general administrative, personnel, fiscal, staff development, or program work including the analysis, interpretation and implementation of complex rules and regulations. 

Substitution: Additional progressively responsible para-professional experience performing duties of a technical nature in any of the functional areas noted above may be substituted for the required education on a year-for-year basis.

Staff Services Analyst II: 

Knowledge of: Public and business administration principles and practices; methods and techniques involved in conducting analytical studies of administrative and management practices, methods, and procedures; general research practices, techniques, and terminology to conduct research for a department; a variety of computer software applications, including database, graphics/presentation, word processing and spreadsheet software; methods and techniques of report preparation; English language (i.e., composition, spelling, grammar, and sentence structure); project management principles to ensure project activities are conducted in a fiscally responsible and timely manner; principles and practices of effective customer service; community needs and resources; principles of teamwork and teambuilding in order to work effectively as a member of a team and facilitate effective teamwork; principles and practices of the functional areas applicable to the assigned options; principles and practices of leadership and supervision.

Ability to: Analyze a situation or problem accurately and objectively, including in stressful situations, to identify alternative solutions and determine an effective course of action; collect and analyze data and information in order to derive logical conclusions; formulate options and make recommendations based on data and information collected; analyze policies, procedures, and programs and make effective recommendations; make sound decisions and independent judgments within established guidelines; read, interpret, and apply a variety of information (e.g., laws, policies, procedures, court cases, memoranda of understanding, ordinances, contract provisions, legislations, directives) in order to provide information and ensure compliance; analyze and interpret basic statistics; perform arithmetic calculations, including ratios and percentages; operate a computer to prepare results of analyses (i.e., reports, tables, charts, and graphs) and perform operations (i.e., conduct research on the internet; collect, input, and retrieve data and information); express information and ideas orally in a clear, concise, organized manner by using proper diction, grammar, and volume so that others will understand; make effective presentations and respond to questions from various groups, including boards, committees, and the public; compose business communications (e.g., letters, memos, notices) and reports, policies, and procedures, in a clear, concise, organized, and accurate manner; identify problems and central issues; reason logically and critically; perform, analyze, and document research; research legislative issues and read and understand legislation; recommend and implement changes/improvements; develop and maintain cooperative, effective working relationships with co-workers, representatives of community organizations, state/local agencies and associations, supervisors, internal management staff, employee representatives and the public; effectively mediate and resolve conflicts between/with individuals; influence and persuade others to accept a particular viewpoint or to follow a particular course of action; work and interact with a variety of individuals from various socioeconomic, ethnic, and cultural groups in person and by telephone, including situations where relations may be strained or confrontational; work independently and accept increasing responsibility; prioritize, plan, coordinate, and organize simultaneous work assignments and projects to meet critical and competing deadlines; manage projects by developing project budgets and timelines to ensure projects meet time and budget guidelines; work as a team member by keeping communication open, offering support, sharing knowledge, and contributing to and/or leading team efforts; supervise clerical and/or technical employees, if required by the position; monitor, plan, direct, assign, and review the work of clerical and/or technical employees, if required by the position.

For Staff Development Option (in addition to general employment standards): 

Knowledge of: Principles and practices of employee training and development; adult learning processes; variety of training programs for employee development; State and federal laws and regulations related to public assistance programs; basic training needs assessment practices; basic training techniques and methods (e.g., lecture, group exercises, handouts, quizzes).

Ability to: Plan, organize, and conduct presentations, workshops, and training sessions on a variety of topics; create visually appealing and understandable training aids and presentations using presentation software.

For Fiscal Option (in addition to general employment standards):

Knowledge of: Budget preparation and control, basic accounting principles; methods and procedures of governmental budget preparation and control; financial statement preparation; cost/benefit analysis.

Ability to: Perform budget, grant, and contract analysis, preparation, and monitoring; analyze and make effective recommendations regarding financial and accounting procedures; compile, compute, and summarize data related to the acquisition, distribution, and utilization of funds.

For Program Analysis Option (in addition to general employment standards):

Knowledge of: Theories, principles, goals, and objectives of public social services/child support services; State and federal laws and regulations related to public assistance programs; laws, rules, and regulations governing assigned program areas.

Ability to: Apply program planning principles and techniques to problems and issues; build coalitions among groups with differing needs and objectives; plan and evaluate social service/child support programs.

Minimum Qualifications:

EITHER

One (1) year of full time experience comparable to a Staff Services Analyst I;

OR

Graduation from an accredited college or university with a bachelor's degree AND depending upon the option recruited for, one (1) year of full-time professional experience performing general administrative (may include personnel), fiscal, program, or staff development analytical work. 

Substitution: Additional progressively responsible professional experience performing analytical duties (which require considerable independence performing, compiling, organizing, and evaluating information and prepared reports) in any of the functional areas noted above may be substituted for the required education on a year-for-year basis.

SPECIAL REQUIREMENTS

SUPPLEMENTAL QUESTIONS

Responses to the following must be submitted with a completed application.

1. Do you have a bachelor’s degree from an accredited four-year college or university? Yes/No
2. If “Yes,” please list your degree. If none, type N/A. 
3. Have you completed 60 semester or 90 quarter college units? Yes/No
4. Do you have two (2) years of full-time technical level experience involving general administrative, personnel, fiscal, staff development, or program work including the analysis, interpretation and implementation of complex rules and regulations? Yes/No
5. If “Yes,” please provide details including, but not limited to, employer(s), dates of employment, and job duties. If “No,” type N/A.
6. Do you have one (1) year of full-time experience comparable to a Staff Services Analyst I? Yes / No
7. If “Yes,” please provide details including, but not limited to, unit assigned to, dates of employment, and job duties. If “No,” type N/A.

1. Do you have experience comparable to an Eligibility Specialist III?  If yes, please list your job title(s) and length of time worked in that position? If no, please type "n/a." 
2. Do you have experience comparable to an Eligibility Specialist II?  If yes, please list your job title(s) and length of time worked in that position. If no, please type "n/a." 
3. Do you have technical level experience involving program work?  If yes, please list your job title(s), duties performed, and length of time worked in that position. If no, please type "n/a." 

1. I acknowledge that this position requires a valid California driver's license. Yes/No

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to ten (10) pounds. Specific visions abilities required by this job include close vision. 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

The noise level in the work environment is usually moderate. 

This position is a desk job with reading, talking, attending meetings, some driving, and the use of a computer.

OTHER CONSIDERATIONS

• All new employees are required to have their paycheck directly deposited to a bank account.
• Some positions may require a valid California driver's license and acceptable driving record according to County policy.
• Reasonable accommodations may be made for those persons who are disabled under the Americans with Disabilities Act to perform the essential functions of the position.
• As part of the selection process, all individuals provided with a preliminary offer of employment with Shasta County will be subject to a background investigation, including a criminal history check (primarily completed through the taking of fingerprints). An image of your fingerprints will be captured and sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history, (if any), will be evaluated along with the other information received in connection with your application. Except as otherwise required by law, a criminal conviction will not necessarily disqualify you from the position. The nature of the offense, the date of the offense, the surrounding circumstances, and the relevance of the offense to the position applied for may, however, be considered. 
• Based on the results of the background investigation and criminal history check, applicants may then be provided with an offer of employment conditioned on the results of a medical examination, which includes drug/alcohol testing. 

• In accordance with Government Code Section 3100, County employees, in the event of a disaster are considered disaster workers and may be asked to respond accordingly.
• Positions in this classification are covered by a collective bargaining agreement between the County and the United Public Employees of California – General Unit.  

Shasta County Personnel will accept applications and responses to the supplemental questions until 12:00 p.m., on January, 24, 2025. A Resume and/or Cover Letter will be accepted in addition to the application form but will not serve as a substitute for a completed application. It is not acceptable to complete the application with statements such as, “Refer to Resume and/or Cover Letter,” or “See Attached Resume and/or Cover Letter” the employment application must be completed in its entirety prior to submission. Incomplete applications will not be processed. Closing date postmarks or faxes will NOT be accepted. This recruitment will establish a list that may or may not be used by other departments. Prior applicants must reapply to be considered. 

Applicants will be screened and those considered best qualified will be invited to appear for an oral and/or written examination. Meeting the announced requirements does not guarantee inclusion into the selection process. Depending upon the number of applications received, the selection process may consist of additional application screening, written and/or practical exam(s), oral interview, or any combination thereof. 

Veterans' Credit: Veterans (as defined by California Government Code section 18973) who have been discharged from military service under conditions other than dishonorable and who receive a passing score on all components of the employment examinations (up to and including oral examinations) shall receive credit for an additional five points to be added to their final examination score. To be considered for this credit, a veteran MUST provide a copy of his or her discharge document (DD-214 or equivalent) and information as to the type of discharge (honorable, dishonorable, etc.) WITH THE EMPLOYMENT APPLICATION ON OR BEFORE THE FINAL FILING DATE. 

Applicants are encouraged to apply on-line at www.ShastaCountyCareers.com or submit an application to the Shasta County Personnel Office.

Arrangements may be made to accommodate applicants with disabilities. Requests for accommodations may be made to the Shasta County Personnel Office by the filing deadline posted on this bulletin. Shasta County does not discriminate on the basis of disability. If you feel you are being denied service based on a disability, our ADA Coordinator may be reached at (530) 225-5515; relay service (800) 735-2922; fax (530) 225-5345.

Shasta County will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Shasta County is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov/fair-chance-act.

SHASTA COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER

Shasta County Personnel

1450 Court Street, Suite 348; Redding, CA 96001; (530) 225-5515

Salary : $51,924 - $73,068