Front Desk Agent

Available shift hours: 7am-3pm, 3pm-11pm

Job Summary

At Courtyard by Marriott, we encourage a satisfactory experience for our guests by providing them with excellent guest experiences, quality hotel stays, and coffee served throughout the day.

Duties/Responsibilities

• Execute the mission and values of the hotel brand and company.
• Maintain a friendly and helpful demeanor at all times.
• Maintain an inventory of vacancies, reservations and room assignments
• Possess a working knowledge of the reservations department
• Knows room locations, types of rooms available, and room rates
• Register arriving guests and assigns rooms
• Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms
• Coordinate guest room maintenance work with the engineering and maintenance division
• Use persuasive selling techniques to sell rooms and to promote other services of the hotel
• Know daily activities and meetings taking place in the hotel
• Report any unusual occurrences or requests to the direct report, Front Office Manager
• Manage and resolve all guest complaints in a professional and courteous manner
• Processes guest check-outs and handles monetary transactions
• Maintains a high level of professional appearance and demeanor
• Report to work in uniform presented professionally, neat, and clean
• Greet all guests in a friendly and positive manner
• Anticipate and exceed the needs and expectations of guests
• Respond to guest complaints and issues in a timely manner
• Maintain open lines of communication between all departments in the hotel
• Exhibit regular and recurrent attendance records
• Perform other duties as assigned

Job Specifications

• A high school diploma or general education certificate is required
• Skilled in use of front office equipment
• Previous hotel experience preferred
• Previous customer service experience required
• Ability to communicate with guests, hotel staff, and management in a professional manner
• Knowledge of surrounding areas and local events
• Ability to understand and adhere to proper credit, cash, and card handling policies and procedures
• Ability to properly secure guest information
• Ability to learn safety, emergency, and accident prevention policies and procedures
• Knowledge of proper phone etiquette
• Ability to work a flexible schedule, including weekends and holidays

Working Conditions

• Shift: Day shift, Night shift, Holidays
• Weekly day range: Rotating weekends
• Air-conditioned front desk area, chairs if needed.
• Standing for majority of the shift is required, as is lifting up to 50 pounds.
• Proper dress attire is required, and uniforms are provided

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of duties, activities, or responsibilities required of the employee.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Types: Full-time, Part-time

Pay: $13.00 - $14.00 per hour

Expected hours: 24 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Morning shift
• Nights as needed
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Relocate:

• Ames, IA 50010: Relocate before starting work (Required)

Work Location: In person

Salary : $13 - $14