What are the responsibilities and job description for the Front Desk Agent position at Courtyard by Marriott l Portland Convention Center...?
Benefits
Full Time Associates qualify for benefits (Medical, Dental, Vision, PTO, 401K)
Job Duties
Anticipates and responds to guests in a friendly and positive manner
Responsible for providing the highest level of service
Process check-ins and check-outs, verify billing, create reservations, and process special requests
Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services
Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary
Understands and follows the company guest service recovery program
Follows proper selling techniques and ensures strategies are utilized to maximize room revenues
Monitors room availability, follows restrictions, and all booking policies and procedures
Education:
High school diploma or GED required