What are the responsibilities and job description for the Hotel Front Desk Agent position at Courtyard by Marriott?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier hotel/resort. The ideal candidate will serve as the first point of contact for our guests, ensuring a welcoming and efficient check-in and check-out experience. This role requires excellent customer service skills, attention to detail, and the ability to manage guest relations effectively. A passion for hospitality and a commitment to providing exceptional service are essential.
Responsibilities
- Greet guests warmly upon arrival and provide them with information about hotel services and amenities.
- Handle check-in and check-out procedures efficiently, ensuring accuracy in guest accounts.
- Respond promptly to guest inquiries, requests, and complaints, maintaining a high level of guest satisfaction.
- Manage phone calls with professionalism, providing information and assistance as needed.
- Maintain an organized front desk area, including managing reservations and updating guest records.
- Collaborate with other hotel departments to ensure seamless guest experiences.
- Assist with special requests or arrangements for guests, such as transportation or event bookings.
- Uphold hotel policies and procedures while ensuring compliance with safety regulations.
Skills
- Strong customer service skills with a focus on guest relations.
- Excellent phone etiquette and communication abilities.
- Experience in front desk operations within a hotel or resort setting is preferred.
- Multilingual or bilingual capabilities are a plus, enhancing communication with diverse guests.
- Knowledge of hospitality management principles is beneficial.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Problem-solving skills to address guest concerns effectively.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!
Job Type: Part-time
Pay: $14.00 - $15.00 per hour
Benefits:
- Employee discount
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
Ability to Commute:
- Tuscaloosa, AL 35405 (Required)
Ability to Relocate:
- Tuscaloosa, AL 35405: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $15
