What are the responsibilities and job description for the FRONT DESK AGENT position at Expotel Hospitality?
About the Role:
We are seeking a highly motivated and professional Front Desk Agent to join our team at Tuscaloosa Hospitality LLC. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable. You will be the first point of contact for guests, handling their inquiries and requests promptly and efficiently. Your main goal will be to create a welcoming and friendly atmosphere for our guests, ensuring their satisfaction and loyalty to our establishment.
Minimum Qualifications:
- High school diploma or equivalent
- Excellent communication and customer service skills
- Ability to multitask and work in a fast-paced environment
- Proficient in basic computer skills, including Microsoft Office and reservation systems
- Ability to work flexible hours, including weekends and holidays
Preferred Qualifications:
- Previous experience in a similar role within the hospitality industry
- Fluency in a second language, particularly Spanish
- Experience with Opera reservation system
Responsibilities:
- Greet guests and check them into their rooms, ensuring all necessary information is obtained and recorded accurately
- Handle guest inquiries and requests promptly and efficiently, providing accurate information and solutions to any issues that may arise
- Maintain a clean and organized front desk area, ensuring all necessary supplies are stocked and readily available
- Assist with other duties as assigned, including but not limited to answering phones, making reservations, and processing payments
- Ensure compliance with all company policies and procedures, as well as local and state regulations
Skills:
As a Front Desk Agent, you will utilize your excellent communication and customer service skills on a daily basis, ensuring our guests have a positive experience from check-in to check-out. Your ability to multitask and work in a fast-paced environment will be essential in handling guest inquiries and requests promptly and efficiently. Proficiency in basic computer skills, including Microsoft Office and reservation systems, will be necessary to complete tasks such as making reservations and processing payments. Additionally, previous experience in a similar role within the hospitality industry, fluency in a second language, particularly Spanish, and experience with Opera reservation system will be beneficial in providing exceptional service to our diverse clientele.
