What are the responsibilities and job description for the Guest Service Agent/Night Auditor position at Courtyard Killeen?
Job Overview
We are seeking a dedicated and enthusiastic Guest Service Agent to join our team. This role is essential in providing exceptional customer service to our guests, ensuring their stay is enjoyable and memorable. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to handle various guest inquiries and requests efficiently. Multilingual abilities are a plus, as we cater to a diverse clientele.
Responsibilities
- Greet and welcome guests upon arrival with a friendly demeanor.
- Manage guest check-in and check-out processes efficiently.
- Handle reservations, cancellations, and modifications through phone systems and online platforms.
- Provide information about hotel amenities, services, and local attractions.
- Address guest inquiries and resolve any issues promptly to ensure satisfaction.
- Assist with night audit duties as required, ensuring accurate reporting of daily transactions.
- Maintain a clean and organized front desk area.
- Collaborate with housekeeping and maintenance teams to meet guest needs.
- Uphold hotel policies and procedures while maintaining high standards of customer service.
Requirements
- Previous experience in guest services or hospitality management preferred.
- Strong customer service skills with the ability to communicate effectively with guests.
- Proficiency in phone etiquette and handling phone systems.
- Night Audit experiene are highly desirable.
- Knowledge of hotel management software is an advantage.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Strong problem-solving skills and attention to detail.
- A passion for providing excellent guest experiences in a resort or hotel setting.
Job Type: Part-time
Pay: $13.00 - $15.00 per hour
Expected hours: 8 – 24 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Morning shift
- Night shift
Ability to Commute:
- Killeen, TX 76541 (Required)
Ability to Relocate:
- Killeen, TX 76541: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $15