What are the responsibilities and job description for the Night Auditor/Front Desk Associate position at Courtyard Marriott Va Beach?
```Job Overview:```
We are seeking a friendly and professional Front Desk Agent with Marriott Fosse knowledge to join our team. As the first point of contact for our guests, you will provide exceptional customer service and ensure a positive experience from check-in to check-out.
```Responsibilities:```
- Greet guests and provide them with a warm welcome
- Check guests in and out, ensuring all necessary information is obtained
- Answer phone calls and respond to guest inquiries
- Assist with reservations and provide information about hotel amenities and services
- Handle guest complaints or concerns in a timely and efficient manner
- Process payments and maintain accurate records
- Coordinate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required
```Requirements:```
- Previous experience in hotel management or hospitality industry preferred
- Excellent customer service skills with a friendly and professional demeanor
- Knowledge of front desk operations, including night audit procedures
- Strong communication skills, both verbal and written
- Ability to handle difficult situations with tact and diplomacy
- Proficient in using phone systems and other office equipment
- Familiarity with Marriott Fosse hospitality management system is preferred
If you are a dedicated individual with a passion for providing exceptional guest service, we would love to hear from you. Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests.
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Night shift
- Overnight shift
- Weekends as needed
Ability to Commute:
- Virginia Beach, VA 23462 (Preferred)
Ability to Relocate:
- Virginia Beach, VA 23462: Relocate before starting work (Preferred)
Work Location: In person
Salary : $15 - $16
