What are the responsibilities and job description for the Customer Sales Manager position at Covert Recruiting?
Title : Logistics Customer Sales Manager
Job Type : Full-Time
Location : Onsite 5 days, Chicago (Loop)
Compensation : $80-90k base, with OTE $130-150k
About the Role
The Manager, Customer Sales will oversee and develop the sales team, set sales goals, and execute strategies to drive new business while expanding relationships with existing clients. This role requires a strong background in freight brokerage sales, leadership experience, and the ability to motivate and mentor a high-performing team. This role will also be responsible for delivering training programs to educate and enhance the sales skills of customer-facing sales representatives, focusing on building strong customer relationships, product knowledge, and effective sales techniques to achieve sales targets, by identifying training needs, conducting skills assessments, and providing ongoing coaching and mentorship to improve overall customer sales performance.
What You'll Do
Customer Sales Leadership & Strategy
- Develop and implement sales strategies to drive revenue growth and expand the customer base.
- Identify new business opportunities and establish relationships with shippers and carriers.
- Analyze market trends, pricing strategies, and competition to optimize sales performance.
- Set, track, and achieve sales targets and key performance indicators (KPIs).
- Provide coaching, performance feedback, and professional development opportunities.
- Foster a high-energy, competitive, and collaborative sales culture.
- Conduct regular team meetings to review sales performance and refine strategies.
- Build and maintain strong relationships with key customers and carriers.
- Work closely with the operations team to ensure seamless freight execution and customer satisfaction.
- Negotiate contracts, pricing, and service agreements with clients.
- Resolve customer concerns and provide solutions to improve service delivery.
- Monitor and analyze sales metrics to measure team success and optimize processes.
- Utilize CRM and TMS platforms to track pipeline activity and customer interactions.
Training & Development
What You'll Need
Enjoy the good life : We want you to love where you work so we offer
Salary : $130,000 - $150,000
