Quality Assurance Supervisor

Quality Supervisor

Purpose

Communicates and resolves Quality related issues in a fast-paced manufacturing environment. Supports the Quality and Manufacturing functions by educating employees on quality systems, quality metrics, and customer engineering. Interfaces and acts as a liaison between Manufacturing and Quality Managers using multidisciplinary manufacturing knowledge. Develops and empowers Quality personnel while improving Manufacturing and Quality relationships. Is a leader within the department holding employees accountable for business ethics and daily performance.

Education and Experience

• Bachelor’s degree in Business Administration, Management or related field or equivalent work experience in the preferably in the Aerospace Industry
• Minimum of 3 years of knowledge and experience in the Quality Assurance field
• Must have AS9100 knowledge, and interpretation of customer specifications and quality engineering

Position Responsibilities

• Oversee the Quality department to ensure delivery of high quality products that meet the customers’ needs
• Provide training, learning and development where appropriate for all employees
• Provide training as required in the quality system concepts, audit techniques, approaches corrective/preventative actions and continuous improvement activities.
• Partner with other departments to ensure the adherence to the Quality Management System and other compliance requirements.
• Collaborates with operations, leaders, purchasing, customer service and others to efficiently meet customer demand.
• Excellent verbal and written communication skills to interact and deal with internal and external customers
• Supports all regulatory and customer quality audits
• Regularly inspects and evaluates products for quality and defects.
• Provide visibility to management of potential quality issues, as well as input on internal perceptions associated with Quality and Delivery performance.
• Works with Manufacturing and Quality Assurance personnel to perform in process review and assure best practices are followed.
• Review applicable organizational policies and procedures, ensuring accuracy and relevance, communicating policy and procedure updates and changes
• Performs other related duties, as required

Supervisory Responsibilities:

• Conducts interviews and trains front-line employees.
• Organizes, directs, and oversees the work of front-line employees.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with company policy.
• Works with department leaders to monitor each department and make recommendations to improve performance that impacts the organization

Tasks

• Has the capability to troubleshoot complex and questionable inspections by asking the right questions to get to the root cause of the problem
• Ability to work in a dynamic environment with multiple priorities and shifting time requirements.
• Makes decisions based on customer/regulatory requirements
• Ability to effectively communicate in small and large group environments
• Confer with organizational team members at all levels to discuss issues, coordinate activities or resolve problems.
• Implement corrective actions to address organizational or departmental issues.
• Must be an engaged leader with a “hands on” approach to quality improvement
• Act as liaison between organization and outside organizations.
• Fully understanding the financial impact of decisions made on a daily basis, including closely monitored non-value-added cost in an effort to reduce or eliminate.
• Work closely with shop floor supervision and employees
• Analyze customer miss-deliveries in order to propose improvement action plans: Define and optimize data gathering and exchange to ensure data integrity in systems.
• Assess and report project opportunities, risks and potential solutions.
• Conducts classroom training including new hire training, COV training and other relevant training courses as assigned.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)