What are the responsibilities and job description for the Registration Specialist - Martin Center (DEPARTMENTAL ONLY) position at CoxHealth?
Summary
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About Us
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CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
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Named one of Modern Healthcare’s Best Places to work five times.
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Named one of America’s Greatest Workplaces by Newsweek.
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Recognized as a Greatest Workplace for Women in both 2023 and 2024.
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Listed as one of the Greatest Workplaces for Diversity in 2024.
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Acknowledged by Forbes as one of the Best Employers for New Grads.
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Ranked among the Best Employers by State for Missouri.
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Benefits
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Medical, Vision, Dental, Retirement Plan with employer match, and many more!
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For a comprehensive list of benefits, please click here: Benefits | CoxHealth
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Job Summary
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The Registration Specialist II is responsible for assisting patients during the on-site registration and arrival process for scheduled and unscheduled visits as well as completing financial clearance functions. This individual completes the registration for scheduled and unscheduled visits by collecting accurate demographic information, insurance information, and collecting patient liability (if known) at the time of service. This individual is also responsible for financial clearance functions on assigned scheduled accounts during registration downtimes. The Registration Specialist II greets and serves patients and internal team members in a professional, friendly, and respectful manner to promote positive encounters. Some travel from site to site, as well as extended hours may be required of a Registration Specialist II based on business needs of the department
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Job Requirements
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Education
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Required: High school diploma or equivalent
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Experience
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Preferred: At least 1-2 years prior registration experience
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Skills
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Computer and keyboarding experience
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Excellent customer service skills and ability to work with the public and co-workers
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Ability to multi-task in a fast paced environment
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Ability to work with a large number of people/calls daily and covering urgent requests
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Knowledge of need for confidentiality
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Excellent telephone skills
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Licensure/Certification/Registration
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CHAA preferred
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