Slot Key Attendant

JOB SUMMARY:

The main responsibility of Slot Attendant is to provide superb customer service.  Machine attendants provide this service by ensuring a timely response to slot customer’s needs including repairing minor machine malfunctions, paying jackpots, and filling empty machine hoppers. All functions will be performed within the guidelines of the Coyote Valley Casino polices and procedures, Internal Control Standards and objectives, and in accordance with the basic Operational Foundation of the Tribe.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following.

1. Promote positive customer relations including resolving minor customer complaints and disputes.
2. Responsible for understanding all aspects of the various types of machines and assist the customer on how to play and read the machines.
3. Assist guests’ who need change and pay jackpots in conjunction with Cage personnel and Security.
4. Responsible for preventative maintenance on all machines.
5. Report major video/slot malfunctions to appropriate personnel.
6. Complete necessary sign in-out sheets for radios/keys.
7. Responsible for identifying machine malfunctions and performing minor repairs and adjustments to slot machines in a timely manner.
8. Must abide by the dress code maintaining the professional appearance of the Casino at all times.
9. Must be able to work well with Co-workers/Supervisor/Managers.
10. Must consistently demonstrate a high level of customer service to customers and employees, and represent the casino in a friendly and professional manner.
11. Must ensure the safety and security of all guests and employees.
12. May be required to perform on the job training to new employees.
13. Required to use hand held radio and maintain proper radio etiquette.
14. Responsible for general cleanliness of assigned area
15. May be asked to perform various duties as assigned by the Supervisor or Manager.
16. Must maintain a good attendance record.

QUALIFICATIONS/REQUIREMENTS:

          To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Neat and clean personal appearance.
2. Must be able to work all shifts, weekends and holidays.
3. Position may require training away from the workplace.

Education/Experience:

1. High School Diploma or GED equivalent

Language Skills:

1. Ability to communicate effectively both written and orally.
2. Ability to communicate effectively with the use of hand held radio.

Reasoning Ability:

1. Must have the ability to deal effectively and interact well with the customers and employees.
2. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Demands:

The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of the job. 

1. The Employee is also regularly required to stand; walk; sit; and use hands to finger, handle or feel objects, tools or controls.
2. The Employee is also required to stand and move through all areas of the casino.

Work Environment:
The work environment characteristics described here are representative of those an Employee encounters while performing the essential functions of this job.

1. The noise level in the work environment is usually moderate loud.
2. When on the casino floor, the noise levels increase to loud.
3. Must be able to work in an intense environment where a high degree of concentration is necessary to perform the required job duties.
   
   

Other:

1. Must be able to be approved for and maintain a valid gaming license.
2. Preference in filling vacancies is given to qualified member of the Coyote Valley of Pomo Indian Tribe or qualified Native American candidates in accordance with the Indian Preference Act (Title 2, U. S Code). Coyote Valley of Pomo Indian Tribe and the Coyote Valley Casino is also committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation.
3. Must be sensitive to the needs of the Indian community, their culture and traditions.