Self Pay Collections Coordinator

Our Mission: To improve the health and well-being of the communities we serve demonstrating compassionate, patient-centered care.

Summary

This position is responsible for all patient contact and collection processes in accordance with the philosophy, goals, and objectives of the Cozad Community Health System.

Essential Duties and Responsibilities
This description intends to describe the general nature and level of work performed by employees assigned to this job. It is not intended to include all duties, responsibilities, and qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Greets and directs patients.

· Handles collection activity needing done with a patient, including but not limited to:

o Taking payments

o Sending patient letters

o Managing patient accounts

o Issuing back payments to patients who pay their accounts in full.

· Handles and monitors any loans that need set up and turned into the bank.

· Sets up and monitors monthly payment contracts with patients.

· Works with Human Resources to set up employee deductions.

· Answers patient questions regarding bills, payments, and contracts.

· Follows procedures to determine when patient accounts are noted as Bad Debt and transferred to collection agency.

· Handles all insurance and patient refunds.

· Serves as the point of contact for third-party payers.

· Follows all HIPAA guidelines and promotes and ensures patient safety.

· Fulfills mission statement by performing job duties with a high level of customer service while contributing to a positive and professional environment.

· May serve as a back-up for accounts payable and payroll.

· Special projects and other duties as assigned.

Supervisory Responsibilities

No supervisory responsibilities.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Credit/collections experience required. Computer experience in a healthcare setting preferred.

Licensure/Certification

Basic Life Support (CPR)

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with patients and employees of the organization.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands and fingers to handle or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must regularly lift and/or move 10 pounds and must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the office environment is usually moderate.

Equal Employment Opportunity
Cozad Community Health System is committed to hiring and developing the most qualified employees from the available workforce in the communities we serve.

Equal employment opportunity has been, and will continue to be, a fundamental principle at Cozad Community Health System, where employment is based upon personal capabilities and qualifications without discrimination and retaliation because of veteran status, uniformed service member status, race, color, national origin or ancestry, creed, religion, sex, sexual orientation, gender identity or expression, age, pregnancy (including childbirth, lactation, and related medical conditions), national origin or ancestry, physical or mental disability, genetic information (including characteristics and testing), or any other protected characteristic as established by applicable local, state, or federal law.