Visitor Services and Membership Coordinator - Sam Fox School

Scheduled Hours 37.5 Position Summary The Visitor Services & Membership Coordinator at the Mildred Lane Kemper Art Museum in the Sam Fox School of Design & Visual Arts is responsible for coordinating the day-to-day operations of visitor services; supervising a team of part-time Visitor Experience Associates; developing and implementing long-term visitor services best practices; and managing membership and cultivating new members in conjunction with University Advancement. The successful Visitor Services & Membership Coordinator will be self-motivated, highly organized, and possessing excellent oral and written communication and team-management skills. Works closely with and reports to the Manager of Marketing, Communications & Visitor Services; works closely with Museum security; supervises part-time Visitor Experience Associates. Job Description Primary Duties & Responsibilities Under the supervision of the Manager of Marketing, Communications & Visitor Services, manage part-time visitor services staff, including hiring, training, scheduling, processing payroll, supervising, and monitoring performance. In alignment with the Museum’s mission and values, and in collaboration with the Manager of Marketing, Communications & Visitor Services, develop best practices for welcoming and visitor-friendly services with particular focus on accessibility; ongoing training about the Museum, its collections, and its programs; workshops aimed to build and enhance the skills of visitor services staff; and frontline efficiencies in collaboration with the Security department. Perform day-to-day administration of visitor services department, including tracking visitor data, managing supply inventory and ordering, and overseeing visitor services expenses. In conjunction with University Advancement, manage and develop the membership program, including evaluating and implementing strategies for building and sustaining membership. Perform day-to-day administration of the membership program, including initiating donor communications, renewal letters, welcome packets, and acknowledgement letters; maintaining the membership database; and tracking gift income and membership statistics. Plan and facilitate member events, including private previews at exhibition openings and other VIP events. Perform other duties as assigned. Preferred Qualifications Bachelor’s degree. Supervisory experience. Familiarity with museums or higher education institutions. Demonstrated ability to work with diverse groups of people and nurture an equitable, inclusive, and accessible visitor environment. Experience with membership databases. Excellent oral and written communication skills. Excellent team-building and supervisory skills. Strong organizational skills. Ability to coordinate multiple tasks, working collaboratively. Ability to establish and maintain a welcoming environment for visitors to the museum. Ability to interact professionally with university partners and museum constituents, including donors, VIP guests, and service providers. Available to work evenings and weekends as needed. Required Qualifications High school diploma or equivalent high school certification. Three years of relevant experience. Three years of customer service or related experience. Grade G08-H Salary Range $20.15 - $31.26 / Hourly The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget. Accommodation If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. Pre-Employment Screening All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening. Benefits Statement Personal Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods. WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/ EEO/AA Statement Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. Diversity Statement Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply. Should I consider applying to older job postings? Yes. Due to the unique needs of each search, the selection process may occur at different paces for open positions. Individuals are encouraged to apply to all open positions of interest for which they meet the Required Qualifications. Washington University's collective success is greatly attributed to the passion and outstanding efforts of our community. Our faculty and staff are committed to excellence and dedicated to carrying out our missions of research, teaching and patient care. WashU prides itself on being a place where people matter and serious work is done. Our people work together in an inclusive community that celebrates diverse perspectives, collaboration and innovation. We are a community of individuals inspired to work together to develop big ideas and tackle challenging problems. We value the well-being of our people. Washington University strives to create a positive employee experience where faculty and staff thrive, both personally and professionally. Our faculty and staff find meaning, connection and vitality in their work and life with a healthy work-life balance and support to learn, grow and make an impact at WashU, the community and the world Useful Links Who We Are Human Resources Benefits Living in St. Louis Frequently Asked Questions Accommodation If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. 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Salary : $20 - $31