What are the responsibilities and job description for the Transportation Dispatch Supervisor position at CPC Logistics Inc?
CPC Logistics is seeking a Transportation / Dispatch Supervisor to supervise its Dispatch department. He / she will be responsible for ensuring the Dispatch department maintains effective daily communication with drivers, continually monitors service making proactive adjustments to maximize on time performance and productivity; demonstrate effective use of Transportation Management System – TMW and other communication tools.
Job Responsibilities :
- Manages and coordinates the daily work of the assigned dispatch team from planning through execution.
- Manage drivers and equipment to ensure schedules are met, on-time pickup and delivery is achieved.
- Serve as the first point of contact for escalation of all on-route issues.
- Monitor real time call flow, inbound dispatcher availability, service levels and other critical call statistics to ensure calls are answered in a timely manner and abandon calls are minimized.
- Provide coaching and training to the dispatch team when required.
- Ensure that dispatch personnel are effectively performing all procedures & functions for driver dispatch, driver and customer issue support & resolution, incident / accident, etc. Monitor the responses to support requests and ensure appropriate prioritization as directed by Management.
- Communicate with Management as needed to maximize efficiency and resolve issues.
- Involved in the process of interviewing applicants for their direct report positions.
- Involved in the performance review of direct reports, making recommendations regarding promotions and disciplinary action including discharge.
- Maintain a professional demeanor and appearance.
- Ensure overall compliance with various office policies such as : use of electronic devices, phone compliance, meal breaks and attendance.
Qualifications :
CPC Logistics, Inc. is an Equal Opportunity Employer.
