Coordinator-Client Services

Job Description

The Client Services Coordinator will assist in the day-to-day operations of providing support to both Client and Contractors to progress orders to completion.

Responsibilities

• Handling inbound/outbound calls, emails, texts and chat from Clients and Contractors.
• Assisting with internal/external contacts to progress orders to completion.
• Serving as first level support on escalated issues, providing appropriate solutions and alternatives.
• Act as a core contributor across the operation to assist where needed to ensure client and contractor deliverables are met.
• Work independently within established procedures associated with the specific job function.
• Additional tasks as assigned by management
• Upholds the Crawford Code of Conduct
  
  

Qualifications

• Excellent attention to detail.
• Ability to take initiative and execute with minimal instructions.
• Be willing to learn new programs and multi-task on different technical platforms- Zendesk knowledge a plus.
• Must be available to work at night, holidays and weekends if needed.
• Excellent communication, verbal and written.
• Possess analytical skills needed to solve problems that may come up during a typical workday.
• Comfortable learning and working in a remote environment.
• 1-2 years customer service.
• GED or High School Diploma.
  
  

About Us

Why Crawford?

Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com .

When you accept a job with Crawford, you become a part of the One Crawford family.

Our total compensation plans provide each of our employees with far more than just a great salary

• Pay and incentive plans that recognize performance excellence
• Benefit programs that empower financial, physical, and mental wellness
• Training programs that promote continuous learning and career progression while enhancing job performance
• Sustainability programs that give back to the communities in which we live and work
• A culture of respect, collaboration, entrepreneurial spirit and inclusion
  
  

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.