What are the responsibilities and job description for the Client Services Coordinator position at Scott Rice?
Company Description
Scott Rice is a commercial furniture provider with extensive furniture and flooring products and services. We have experienced staff to implement projects of any size or complexity, ensuring attention to detail and value for our clients. With two locations in Oklahoma City and Broken Arrow, we offer options and flexibility to create better spaces.
Role Description
Partner with internal team members comprised of Account Executive’s, Design, Facility Service Consultants, Project Management, Operations, Accounting, NexSpaces division and/or other CSC team members to successfully coordinate projects and timely completion of deliverables pre- and post-sale.
Essential Duties: Include, but not limited to the following (full job description can provided upon request)
- Research and develop knowledge of product, product alternatives and services that appropriately address client’s needs, budget, and timeline.
- Quote and/or bid proposal development and/or updates which include but not limited to obtaining vendor quotes, applicable discounting and taxes, customer information accuracy, finish samples, attaching files within the Hedberg system and creation of finish signoffs (FSO’s) as needed.
- Working with sales team or design team to reserve and obtain Customer Own Material (COM) yardage requirement via various platforms as needed.
- Reaching out to vendors on a weekly basis to obtain vendor acknowledgements.
- Working closely with Project Management (PM) during order placement and manufacturing stage. Duties may consist of obtaining tracking information, re-verification of ship dates and/or Steelcase order echange system.
- Other duties as assigned
Qualifications
- Minimum of one (1) year experience in customer service, customer administration, sales or equivalent.
- Problem solving, presentation and creativity skills, client-focused solutions to customer.
- Excellent listening and communication skills using multiple avenues including face to face, virtual/video conference, phone, email and text.
- Experience working with Adobe Acrobat, Microsoft Office tools. i.e., PowerPoint, Word, Excel, Teams
- Effective written, verbal, and visual communication to ensure client vision is achieved.