Coordinator I Client Services

The Coordinator I Client Services is primarily responsible for working with the Association’s clients to obtain services and resources to assist with housing stabilization.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Provide outreach as needed.
• Conduct needs assessments and plans according to client needs and preferences.
• Provide services according to (housing) barriers and risk factors/level of need.
• Provide ongoing support, monitoring and coordination of services for each client.
• Meet on a weekly basis with clients until stabilized, then as needed and according to plans.
• Weekly updates to case management notes in HMIS
• Attend biweekly team meetings and report on status of clients served.
• Attend weekly meetings with the Housing Intake and Referral Coordinator for clinical staffing.
• Link clients with resources for financial planning, public benefits, behavioral health, family counseling, medical and dental care, education and employment assistance, transportation and other basic needs as indicated.
• Advocate for clients with other service providers.
• Maintain a caseload of approximately 15 clients at a time, according to team leader.
Attending mandatory Association meetings and training as directed.

KNOWLEDGE, SKILLS & ABILITIES:

• Must posses High School diploma or GED, Associate's Degree preferred.
• Experience working with individuals who are experiencing homelessness or in mental health/recovery services is preferred.
• Excellent organization and time management skills.
• Ability to prioritize client needs and plan services accordingly.
• Ability to quickly build rapport clients from various backgrounds.
• Must be proficient working in Google and Microsoft Suites.
• Must be proficient in computer skills and ability to enter data into the HMIS system as required.
Ability to communicate clearly and effectively, both verbally and in writing..

WORK CONDITIONS & PHYSICAL DEMANDS:

• Work is performed in climate-controlled office setting, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is unlikely.
• Noise level is moderate and includes sounds of normal office equipment.
• No environmental hazards are encountered in normal performance of job duties.
• Work requires a flexible work schedule due to internal and external meetings. Occasional travel is required; must have reliable transportation.
• Ability to effectively communicate orally and in writing.
• Physical ability to lift and carry 25 pounds.
• Visual and auditory ability to identify and respond to environmental and other hazards related to site and staff behavior.
• Physical mobility and endurance to perform tasks while standing/walking for long periods of time (60 minutes or more).
• Ability to safely and properly use office equipment.