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Customer Service Representative

Creative Financial Staffing
South Jordan, UT Full Time
POSTED ON 3/19/2025 CLOSED ON 4/17/2025

What are the responsibilities and job description for the Customer Service Representative position at Creative Financial Staffing?

Customer Service Representative About the company and opportunity :

  • Service organization with over 30 years in the business
  • Family-owned with a strong family-oriented environment
  • Employees feel valued and they offer autonomy in your work
  • Stable and reputable- They care about quality and customers
  • Competitive paid time off offered!
  • Work alongside a dynamic and fun group

Responsibilities of the Customer Service Representative :

  • Ensuring customer orders are received and processed correctly in a timely manner
  • Confirming freight arrangements and provide schedule to customer
  • Contacting customers through phone or in person to provide information about products / services, take orders, answer questions, cancel accounts, or take complaints
  • Keep records of customer conversations, orders, complaints, comments in the system
  • Resolve customers service or billing complaints in a timely manner
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Review insurance policy terms in order to determine whether a particular loss is covered by insurance.
  • Review claims adjustments with dealers, examining parts claimed to be defective and approving or disapproving dealers' claims.
  • Compare disputed merchandise with original requisitions and information from invoices, and submit a request to Accounting to issue an invoice for returned goods

    • Qualifications for the Customer Service Representative :

  • At least 1-2 years of related experience
  • High attention to detail
  • Strong communication skills
  • Positive and friendly personality who can work in a team setting

    • INNOV2024 #ZRCFSTECH #LI-EM1

    Id : EB-1436877832

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