What are the responsibilities and job description for the IT Support Technician position at Creative Financial Staffing?
IT Support Technician
Onsite in Goshen, IN
Salary : $55,000 - $60,000
Motivated IT support technician focused on cultivating exceptional customer experience and a positive work environment. Experience in handling network concerns, installing new hardware and addressing user concerns.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Provide hardware and software support for office staff and shop floor team.
2. Install and maintain computer hardware, networking, and software.
3. Troubleshoot software and hardware issues over the phone, remote desktop, and in-person.
4. Support users in the use of equipment and software by providing necessary training / advice.
5. Maintain documentation of IT assets.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Competencies
1. Good communication skills (written, oral, listening, approachable).
2. Strong communication and customer service skills.
3. Ability to build relationships with users.
4. Good analytical and critical thinking skills.
5. Multitasking skills.
6. Reliability.
7. Ability to provide training and mentoring to team members.
Qualifications :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and / or Experience :
Experience providing technical support for Windows systems including Windows 10 and 11, Microsoft 365, Microsoft active directory, Microsoft office applications, VPN's. Proficient with iOS and Android environments. Basic network understanding and troubleshooting and understanding of WI-FI networks.
INMAR2025
ZRCFSTECH
LI-JB123
Click here to apply online
Salary : $55,000 - $60,000
