What are the responsibilities and job description for the Customer Service Representative position at Creative Powder Coating, Inc.?
Job Overview:
Our team at Creative Powder Coating, located in Crest Hill, is seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support when processing their orders. Our ideal candidate will be able to start as soon as possible, has a valid drivers license, and is bilingual (Spanish). This position is full time, Monday through Friday, 8:30AM to 4:30PM. We will need your smiling face in our Crest Hill office every day, so please ensure the commute is doable before applying!
Duties:
- Answer incoming customer inquiries regarding orders, pricing, and scheduling via phone, chat, and in-person during working office hours
- Maintain comprehensive client records with a focus on detail and organization
- Provide smooth communication between the front office and shops regarding orders
- Ensure the responsibility of recording and updating both incoming and outgoing orders in the given database systems
Requirements:
- Strong ability to communicate effectively with customers and basic phone etiquette
- Must possess exceptional organizational skills both digitally and physically
- Proficiency in scheduling clients and administrative tasks
- Excellent verbal and written communication skills in English and Spanish
- Collaborative ability to work with upper management to analyze customer needs and provide appropriate, timely solutions
- Previous experience in sales or customer service is preferred
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Life insurance
- Paid time off
- Retirement plan
If you are passionate about delivering exceptional customer service and enjoy working in a fast-paced environment, we would love to hear from you. Apply today to join our Creative Powder Coating team as a Customer Service Representative!
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- On-the-job training
- Paid time off
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $18 - $22