What are the responsibilities and job description for the Fraud Operations - Financial Crimes Specialist III - S3 position at Credit One Bank?
Description
Position Summary
Credit One Bank is looking for a Financial Crimes Specialist, reporting directly to the respective Fraud Supervisor/Manager, who will resolve critical issues as they are presented by various legal, regulatory, and governmental agencies or identified within the Banks monitoring process.
The applicant must possess a working knowledge of Account maintenance systems and relevant external industry systems including Credit Bureaus, regulatory agencies, payment platforms, and online verification platforms. A strong working knowledge of Credit Card products/services and applicable Regulations ensuring adherence is required.
Summary Of Essential Job Functions
Position Summary
Credit One Bank is looking for a Financial Crimes Specialist, reporting directly to the respective Fraud Supervisor/Manager, who will resolve critical issues as they are presented by various legal, regulatory, and governmental agencies or identified within the Banks monitoring process.
The applicant must possess a working knowledge of Account maintenance systems and relevant external industry systems including Credit Bureaus, regulatory agencies, payment platforms, and online verification platforms. A strong working knowledge of Credit Card products/services and applicable Regulations ensuring adherence is required.
Summary Of Essential Job Functions
- Follow highly Regulatory processes on Card Member accounts with a high level of accuracy.
- Utilize attention to detail for future state projects providing intellectual insight and feedback.
- Focus on processes and findings used to investigate and evaluate identified unusual activity.
- Review cases for compliance accuracy and service-oriented results worked by others.
- Perform root cause analysis and provide results to the various lines of business.
- Follow policies and procedures and use sound judgment in reviewing and responding through the appropriate channel.
- Communicate effectively; as multiple departments may be responsible for research, lines of communication must be maintained to bridge bifurcation.
- Collaborate with various levels of management to present proposed ideas and share feedback for improvement to agent performance and new product launch results.
- Communicate professionally with internal departments and external banking industry contacts.
- Participate actively in discussions with cross-leadership to review trends and actions for improvement.
- Manage escalated complaints while seeking amicable resolution.
- Dedicate yourself to become a Subject Matter Expert in all fraud matters involving/impacting the customer and business.
- Engage yourself in industry knowledge within and outside the Bank.
- Perform other duties as assigned.
- 2 years Customer Service experience.
- Excellent verbal/written communication and organizational skills.
- Possess problem resolution abilities and is detail-oriented.
- Ability to maneuver efficiently and effectively in a Windows environment, account maintenance systems, and relevant external industry platforms.
- Must be a self-starter with the ability to work independently and in a team setting with minimal supervision.
- Extremely dependable and superior time management skills.
- Presentation skills to cross leadership such as Report Out Board, Show-N-Tell, BPI/DMAIC
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