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Service Desk Personnel

Crescens Inc.
TN Full Time
POSTED ON 3/8/2025
AVAILABLE BEFORE 6/7/2025

Job title : Service Desk Personnel

Location : Nashville, TN (Onsite)

Duration : 3 months

Type : Contract

  • 37.5 hours per week

Responsibilities :

  • IT Call Center Experience preferred
  • Able to handle call volume of up to 30 calls per day.
  • People / Customer Service skills required
  • Printer Administration and Troubleshooting
  • Server Print Queue, and local Queues
  • Active Directory Management
  • Able to navigate Different OUs
  • Able to look up attributes
  • Able to reset password and unlock accounts.
  • InTune Management included but not limited to two-factor authentication

    • Skills Required :

  • iOS Management, Support, and Deployment
  • Setting up new phones / Ipads
  • Resetting iTunes accounts
  • Resetting network settings
  • Backup / Restore device data
  • Video Conferencing
  • Cisco WebEx
  • MS Teams
  • Cisco Presence video solutions
  • Network troubleshooting
  • Internal vs external
  • Wifi
  • Application Troubleshooting
  • Account permission
  • Compatibility settings
  • Browser vs installed
  • Remote support
  • MSRA
  • TEAMs
  • Webex
  • Hardware Deployment
  • ServiceNow
  • Ticket management
  • Ticket assignment

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