What are the responsibilities and job description for the Sales Administrative Assistant position at Crescent Hotels & Resorts?
When you think of hotel companies and opportunities, there are always some that stand out. That is why you landed at Team Crescent. We stand out in the hospitality industry because we believe in our people and our culture.
Engaged, satisfied and dedicated associates are the key to our success. We deliver comprehensive benefits and innovative programs to inspire personal and professional development. We are a company that embraces and celebrates diversity, equity, and inclusion.
Our full-time associates enjoy competitive salaries and a generous benefit package including:
Medical, Dental and Vision Insurance
401(k) with Company Match
Paid vacation, sick, and holiday time
Tuition Reimbursement
STD/LTD
Group Life Insurance
All associates are eligible for:
Free employee meals
Hotel discounts (including friends and family)
Job Summary: Assist all Sales Department in obtaining guest satisfaction by performing clerical and administrative duties relating to sales.
ESSENTIAL JOB FUNCTIONS:
1. Act as Liaison between Sales Manager(s) and clients in Sales Manager's absence. Take booking inquiry information via phone and prepare proper paperwork.
2. Uses various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, memorandum and other documents.
3. Answer telephone and respond to caller inquiries speaking in a clear and pleasant manner. Exercise decision making skills to direct caller’s request. Accurately record messages for staff and distribute the written messages to the staff members in a timely manner.
4. Distribute documents to appropriate persons and locations to ensure prompt processing of time sensitive information by hotel and supplier staff. Transport documents weighing up to 10 pounds to offices, mailrooms and other locations throughout the hotel building. Retrieve documents from and place documents into proper receptacles located up to 6 feet high, such as mailboxes, file cabinets, etc.
5. Handle individual reservations for VIP clients. Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction.
6. Organize, file and retrieve documents in appropriate binders in order to maintain essential records used in the department operation.
7. Comply with attendance rules and be available to work on a regular basis.
8. Perform any other job related duties as assigned.
