Onsite Community Association Manager

Job description

Crest Management is looking for an outstanding Onsite Community Manager in Humble TX for a large-scale Community Association to join our award-winning team. If you enjoy a challenging and rewarding workplace, are committed to providing outstanding customer service, and have experience working with community associations, then it could be you!

The Company

Locally owned and founder-led, our vision is to be the premier provider of management services to the community associations in the Greater Houston Area. With over 100 years of combined industry experience, our leadership team endeavors to be the management company chosen for our demonstrated expertise, integrity, and professionalism.

Crest Management Company was founded in 1993 with 5 associations. We still manage 4 of those 5 today. Through 29 years of controlled, methodical growth, and a focus on client retention, we currently manage over 170 community associations.

Our commitment doesn't stop with our clients. We work hard to create a positive work environment by fostering a constructive, supportive culture that emphasizes teamwork, professionalism, and integrity. But don't take our word for it - we have been named 6 times as a Houston Chronicle Top Workplace as determined solely by anonymous employee surveys. We are also a 4 time recipient of the BBB Awards for Excellence based on achieving a high level of integrity and performance. Integrity includes respect, ethics, and intent. Performance speaks to a business’s track record of delivering results in accordance with BBB standards.

The Position

The Onsite Community Manager is responsible for managing a community association while ensuring a high level of customer service.

• Perform physical asset and maintenance management including coordination of vendors, contractors, service providers and their work, and inspects common areas and facilities.
• Identify, document, report, and track all work orders.
• Review all facility operations, maintenance, repair, and improvement invoices.
• Monitor monthly financials and reserve study.
• Request proposals, review, prepare summary / presentation, and present to Board and Community Manager for monthly board packet.
• Monitor contract expirations and upload any new contracts, renewed contracts, approved / denied bids, etc.
• Serve as a liaison with residents including serving as a point of contact for residents and board members, attending association activities, events and meetings as needed, promoting an overall sense of community among residents, and drafting and sending email communications to all residents.
• Facilitate and schedule clubhouse and facility rentals in accordance with the association’s rental policies. Manage and assign clubhouse attendants.
• Generate a variety of reports for the HOA board of directors and the Community Manager.
• Manage the day-to-day operations of the association office, including answering inquiries and addressing concerns.
• Prepare weekly deposits for Wednesday pick up by Assistant Manager.
• Ensure consistent application of the association’s rules and policies and reports all known violations to the Community Manager.
• Communicate all problems and resolves as necessary or make recommendations to the Community Manager for resolution.
• Attend trade association meetings, seminars and classes to remain current on trends and conditions as required or requested.
• Serve as the first point of contact for after-hours calls.
• Support all Committees and serve as first point of contact regarding any solicitation of proposals, etc.
• Perform and work with reserve study specialist for full site visits and continuing updates. Maintain and review reserve study to track required maintenance and improvements needed based on reserve study.
• Scan and upload various vendor inspection reports that are sent via email, clubhouse reservation forms, access card forms, common area inspection reports, etc.
• Distribute, process, and verify residency for Amenity ID cards for amenity access.
• Perform other duties as assigned by the Community Manager or Board of Directors to ensure the viable operation of the association.

Are You a Fit?

• High school diploma or equivalent required.
• Associate or Bachelor’s degree preferred.
• CMCA designation strongly preferred.
• Residential community experience required.
• Experience reporting to or serving on a community association Board of Directors preferred.

Why You Should Apply

• Competitive Compensation
• Great Benefits (medical, dental, vision, 401K Savings Plan, PTO)
• Training and Educational Assistance

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental Insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• Evenings as needed
• Monday to Friday
• On call

Work Location: Onsite