What are the responsibilities and job description for the Events & Sales Manager position at Crestline Hotels & Resorts?
Department: Sales & Operations
Job Status: ? Full-Time ? Part-Time
FLSA Status: ? Non-Exempt ? Exempt
Reports To: Department Head
Grade/Level: ?Hourly ?Salaried
Amount of Travel Required: Varies. Occasional overnight travel required
Work Schedule: Work schedule varies based on business levels. Flexible hours and weekend work required
POSITION PURPOSE
The Sales & Event Manager is responsible for discussing and coordinating all details of a conference/meeting with the client and communicates this information through respective hotel department heads after the sales contract has been signed. This position will also have a Sales component in which they solicit, sell, and contract for assigned market. This includes outside and inside sales solicitation to grow new business. The Sales & Event Manager will also be a Manager on Duty, during the times of need and events. The responsibilities of this position will be structured as 70% Events/Operations – 30% Sales.
Essential Functions
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
SUPERVISORY RESPONSIBILITIES – If Applicable
Participates in training new employees.
Oversees the daily workflow of assigned employees.
Provides constructive and timely performance feedback to employees.
Participates in discipline of employees in accordance with company policy.
Responsibilities
Education/Experience: Any combination of education, training or experience that provides the required knowledge, skills, and abilities. Working knowledge of Microsoft, Word, Excel.
Certificates & Licenses: None
PHYSICAL DEMANDS
List the physical requirements for standard performance of this job. Include only those physical requirements which are either very important or essential to the performance of the job and required on a regular basis. This includes, but should not be limited to, physical activities such as lifting, pushing, pulling, climbing, walking, hearing, driving, sight, travel, etc.
O - (Occasionally) Position requires this activity up to 33% of the time
F - (Frequently) Position requires this activity from 33% - 66% of the time
C - (Constantly) Position requires this activity more than 66% of the time
N - (Not Applicable) Activity is not applicable to this position
Physical Demands
Lift/Carry
Stand
C (Constantly)
10 lbs. or less
C (Constantly)
Walk
C (Constantly)
11-20 lbs.
F (Frequently)
Sit
F (Frequently)
21-50 lbs.
O (Occasionally)
Repetitive motion of Hands, Wrists and Fingers
F (Frequently)
51-100 lbs.
N (Not Applicable)
Reach Outward
F (Frequently)
Over 100 lbs.
N (Not Applicable)
Reach Above Shoulder
O (Occasionally)
Climb
O (Occasionally)
Push/Pull
Crawl
O (Occasionally)
12 lbs. or less
C (Constantly)
Squat or Kneel
F (Frequently)
13-25 lbs.
O (Occasionally)
Bend
F (Frequently)
26-40 lbs.
O (Occasionally)
41-100 lbs.
O (Occasionally)
Over 100 lbs.
O (Occasionally)
Safety Requirements
Crestline adheres to all federal, state, and local specific contagion prevention regulations. Use of personal protective equipment (PPE) is required while performing work duties as required.
The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
From basic benefits to added advantages, Crestline Hotels & Resorts does what it takes to take care of our Associates—both in and outside of work. Benefits include: Health and Welfare plans to include Medical/Dental/Vision options, Competitive Paid Time Off, 401k Savings Plan with Company Match, Volunteer Opportunities, Educational Assistance, Travel Discounts, and more! *Benefits may vary depending on location. *No application deadline. All positions posted on on-going basis until filled*
PI267352922
Job Status: ? Full-Time ? Part-Time
FLSA Status: ? Non-Exempt ? Exempt
Reports To: Department Head
Grade/Level: ?Hourly ?Salaried
Amount of Travel Required: Varies. Occasional overnight travel required
Work Schedule: Work schedule varies based on business levels. Flexible hours and weekend work required
POSITION PURPOSE
The Sales & Event Manager is responsible for discussing and coordinating all details of a conference/meeting with the client and communicates this information through respective hotel department heads after the sales contract has been signed. This position will also have a Sales component in which they solicit, sell, and contract for assigned market. This includes outside and inside sales solicitation to grow new business. The Sales & Event Manager will also be a Manager on Duty, during the times of need and events. The responsibilities of this position will be structured as 70% Events/Operations – 30% Sales.
Essential Functions
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
SUPERVISORY RESPONSIBILITIES – If Applicable
Participates in training new employees.
Oversees the daily workflow of assigned employees.
Provides constructive and timely performance feedback to employees.
Participates in discipline of employees in accordance with company policy.
Responsibilities
- Understands and abides by all safety protocols.
- Willingly embrace last-minute changes in direction and unexpected changes in operational plan.
- Performs other duties as assigned.
- Maintains positive guest relations at all times.
- Act as Manager On Duty, as needed.
- Achievement of monthly and quarterly booking goals.
- Skillfully respond to incoming leads and maximize conversion from all sources.
- Creatively sell available hotel space to maximize revenue. Including but not limited to utilizing social media.
- Finalizing banquet event orders and contacting customers for final counts as needed
- Responsible for ensuring that information regarding to set up and breakdown of all Sales & Catering functions are communicated via Banquet Event Orders (BEO).
- Assist with set up and breakdown as needed.
- Communicates with appropriate departments regarding set-up changes and final counts.
- Schedule staff hours and assign duties.
- Understands and works closely with Banquet and F&B team to ensure guest needs are met.
- Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned.
- Perform some food preparation or service tasks such as clearing tables, and serving food and drinks when necessary.
- Establishes on-sight customer contact as needed and introduces customer to the service staff
- Remains up-to-date with hotel events and guests, as they affect the areas of responsibilities.
- Work with Accounting & Front Office team to ensure that billing is accurate before it is sent to clients.
- Ensures that all guest checks, payments, master folios and advanced deposits are submitted to accounting; ensures that any other group information, which is necessary and/or helpful for successful convention business, is submitted to appropriate departments.
- Responsible for knowing and abiding by all department, hotel and company policies and procedures.
- Proficient use of computer, software and technology.
- Conducts oneself at all times in a professional business manner, acts as a professional representative of the hotel and an enthusiastic member of the sales team.
- Position may be required to occasionally work flexible hours and weekends.
Education/Experience: Any combination of education, training or experience that provides the required knowledge, skills, and abilities. Working knowledge of Microsoft, Word, Excel.
Certificates & Licenses: None
PHYSICAL DEMANDS
List the physical requirements for standard performance of this job. Include only those physical requirements which are either very important or essential to the performance of the job and required on a regular basis. This includes, but should not be limited to, physical activities such as lifting, pushing, pulling, climbing, walking, hearing, driving, sight, travel, etc.
O - (Occasionally) Position requires this activity up to 33% of the time
F - (Frequently) Position requires this activity from 33% - 66% of the time
C - (Constantly) Position requires this activity more than 66% of the time
N - (Not Applicable) Activity is not applicable to this position
Physical Demands
Lift/Carry
Stand
C (Constantly)
10 lbs. or less
C (Constantly)
Walk
C (Constantly)
11-20 lbs.
F (Frequently)
Sit
F (Frequently)
21-50 lbs.
O (Occasionally)
Repetitive motion of Hands, Wrists and Fingers
F (Frequently)
51-100 lbs.
N (Not Applicable)
Reach Outward
F (Frequently)
Over 100 lbs.
N (Not Applicable)
Reach Above Shoulder
O (Occasionally)
Climb
O (Occasionally)
Push/Pull
Crawl
O (Occasionally)
12 lbs. or less
C (Constantly)
Squat or Kneel
F (Frequently)
13-25 lbs.
O (Occasionally)
Bend
F (Frequently)
26-40 lbs.
O (Occasionally)
41-100 lbs.
O (Occasionally)
Over 100 lbs.
O (Occasionally)
Safety Requirements
Crestline adheres to all federal, state, and local specific contagion prevention regulations. Use of personal protective equipment (PPE) is required while performing work duties as required.
The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
From basic benefits to added advantages, Crestline Hotels & Resorts does what it takes to take care of our Associates—both in and outside of work. Benefits include: Health and Welfare plans to include Medical/Dental/Vision options, Competitive Paid Time Off, 401k Savings Plan with Company Match, Volunteer Opportunities, Educational Assistance, Travel Discounts, and more! *Benefits may vary depending on location. *No application deadline. All positions posted on on-going basis until filled*
PI267352922
