Senior Managing Consultant

Position/Employment type: Senior Managing Consultant (Response Group) – Crisis & Security Consulting (CSC), Crisis24 / Permanent / Full Time / Office hours Organization/Reporting line: Reports to Director Special Risks Response but will work across Response Group and wider CSC – supporting cases in Special Risks, All-Hazards, Product Risks, and Consulting as required. Will work closely with the SRR Practice Lead and VP Response Group to build the brand and profile of Crisis24. Place of work/Travel: 2 London Bridge, London with Global travel Contact and Cooperation: Internally: Crisis24: CSC Response Consultants and CSC Consulting team, OST and management, wider Crisis24 Integrated Risks Management and Global Protective Services teams, GardaWorld team/s in EMEA, US and Canada. Externally: Clients, insurance brokers, client’s insureds, information sources and third-party providers. Overview: Crisis24 is the world’s premier integrated risk management provider, offering best-in-class physical and cyber security risk and crisis Management consulting, executive protection, travel security and analytical services. Crisis24 is a division of GardaWorld, offering global physical and specialized security solutions. GardaWorld serves a diverse clientèle in North America, Africa, Asia and the Middle East through its operations in 45 countries and is a partner of choice for over 35,000 private companies, governments, humanitarian organizations and multinationals. As a result of globally expanding demand for our services, an exciting opportunity has arisen to join Crisis24’s CSC team. We are looking for a commercial, highly motivated, dynamic and driven practitioner to work across the Response Group; a lateral thinking senior consultant mainly focussed on the cases of the Special Risks Response (SRR) team but contributing to the work of the wider Response and Consulting teams. Role Outline: Managerial responsibilities: Work with the Director SRR to develop and execute strategy for Special Risks Response Act as a Case Manager for SRR by carrying out a daily operational review of cases to ensure that response is of high quality and that consultants and clients are fully supported Ensuring that case work is documented and that insurance partners are updated Engagement in the constant effort to improve processes for greater quality of service to clients and underwriters and efficiency of internal mechanisms Daily / weekly dialogue with VP Response to enable the wider Response Group development Operational responsibilities: Serve as lead Response Consultant on cases, deployed as necessary and participating directly with client’s crisis management teams Periodically, act as Response Duty Officer, responding out-of-hours calls to client requirements Delivery of CSC’s risk and crisis management consulting services throughout the region and globally Maintenance and management of appropriate resources to support in the delivery of CSC’s risk and crisis management consulting services throughout the region and globally Business development: In collaboration with CSC’s management team, conduct business development (BD) activities, including pitches to support underwriters’ BD and engagement with brokers Work with the AD EMEA Consulting and the VP of Consulting to drive new business development of 'pre-incident' consulting services in the region Account management and development of existing EMEA and wider client relationships Collaboration: Collaborate with our global Crisis24 and GardaWorld teams Adhere to all necessary administrative and accounting protocols. Competencies: Outstanding written and verbal communications skills and presentation skills. Writes clearly, correctly and convincingly. Avoids jargon and complicated language. Clear, decisive and positive management style, interacts effectively up to a senior level, relates well to others with confidence and empathy, builds trusts and responds quickly to needs of others and feedback, remains clam and resourceful during difficult and emotive situations. Principles and values; upholds ethics, applies discretion, demonstrates integrity and accountability, flexibility and motivation to work shift patterns and maintain quality delivery Development: maintains a high level of industry knowledge and awareness of geopolitical and security/crisis management issues and trends. Able to apply a global perspective to information and incidences and access sources that extend knowledge and analysis beyond traditional open sources. Accountability: The Senior Managing Consultant (Response Group) reports to the SRR Practice Lead and VP Response Group for the development and maintenance of Best Practice in CSC’s pre-incident consulting services. These responsibilities will be monitored and managed through the company performance management review cycle and regular monitoring of performance against KPIs throughout the year. Core accountabilities are: Delivery of revenue through new business development tenders and proposals Strategic and day-to-day CRM Delivery of strategic level and other consulting services Execution of defined administrative tasks Participation in company performance management cycle Authority: To issue proposals and RFPs as required To issue consulting services deliverables Skills & Experience: Essential: Exceptional working knowledge of Security Risk and Crisis Management – Best Practice and Industry Standards 10 years' relevant previous experience in a security, intelligence, risk or crisis management environment, including experience in a business development role, with a proven track record of meeting commercial sales targets Extensive travel experience globally A good understanding of relevant insurance markets Competent skills with office-based software; MSOffice At least one relevant security risk management qualification (CSMP, CPP, PSP or other) Fluent English (spoken & written) Preferable: Fluency in a second language such as Spanish or French Crisis Response experience Remuneration and benefits: Crisis24 offers an attractive remuneration package aligned to the role and responsibilities. Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy.

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