What are the responsibilities and job description for the Sales Solutions Coordinator position at Critical Control?
We are a young, fast growing company, disrupting the traditional restoration industry. We are focused on implementing custom technology to achieve a leaner operation, implementing strict customer service and job quality protocols to elevate the customer experience. We are unrelenting in our pursuit of improvement and better customer experience. This team is made of high achievers and even higher standards. We want to win and are maniacal about it.
Please only apply if you are certain you are able to invest the time and energy it will take to be successful in this position. This is for someone who is hungry, ready to work long hours and be challenged.
This inside sales position is fast paced and keeps you on your toes and thinking fast. Our company is growing quickly, so being flexible and having a love of change is crucial. Our culture is one of high accountability and no excuses.
If these values ring true to you this is the spot for you:
- Make it Happen - be a problem solver - figure it out
- Elevate - consistently grow and be better
- Do the right thing - making decisions that do right by the customer, the company and our team.
Responsibilities:
- Make 150 outbound calls/daily to new clients
- Booking 2-3 appointments daily with an educational approach based on a deep understanding of customer paint points and our solutions.
- Nurture and grow your own book of business.
- Able to quickly identify the client's request or concern, efficiently provide the most effective solution, and de-escalate any concerns.
- Effectively use critical thinking skills to solve problems for clients while consistently using the best judgment to determine the best solution
- Proactively gain and maintain a complete understanding of our services.
- Efficiently enter accurate and detailed records of client interactions and actions taken while multi-tasking client calls, minimizing hold times.
- Achieve productivity standards and goals set by the company while maintaining high-quality calls and following expected call flows and scripts
- Being on call
- A minimum of 3 years of sales experience
- Home services experience is a plus
- Ability to manage multiple priorities within a fast-paced environment
- Strong judgment skills to make sound business decisions
- Proficient in Google Suite
- Knowledge of Hubspot
- Consent to a pre-employment background check
- Competitive pay of $25-28/hr as base and $10K -$15K in commissions and bonuses for on target goals.
- Comprehensive benefits package, including health, dental, vision and 401k.
- Opportunities for career advancement within a rapidly growing company.
- A chance to make a significant impact on the lives of those affected by disasters.
- A supportive and collaborative team environment.
Salary : $25 - $28
