Lead Front Desk Coordinator

Cross City Dental is a patient-focused dental practice dedicated to providing high-quality care in a friendly and professional environment. We are looking for a highly organized and customer-service-oriented Lead Front Desk Coordinator/ Treatment Coordinator to be the face of our practice and help manage patient interactions, scheduling, and financial coordination.

Job Summary:

The Lead Front Desk Coordinator/Treatment Coordinator plays a vital role in ensuring a smooth and efficient dental office operation. This position is responsible for patient scheduling, insurance claims processing, treatment coordination, and delivering exceptional customer service. The ideal candidate will be detail-oriented, personable, and proficient with dental office software preferably Dentrix

Key Responsibilities:

Patient Experience & Front Desk Duties:

• Greet patients warmly and ensure a welcoming atmosphere at the office.

• Answer phone calls, respond to emails, and manage patient inquiries efficiently.

• Check-in and check-out patients, ensuring all required paperwork is completed.

• Collect payments and provide patients with financial options for treatment plans.

• Maintain a clean and organized front desk and waiting area.

Scheduling & Office Coordination:

• Manage the appointment schedule efficiently to maximize productivity and minimize wait times.

• Confirm and remind patients of upcoming appointments via phone, text, or email.

• Handle rescheduling and cancellations while minimizing scheduling gaps.

• Work closely with the clinical team to coordinate patient flow and ensure seamless communication.

Insurance & Financial Coordination:

• Verify insurance coverage and eligibility before patient appointments.

• File insurance claims and follow up on unpaid claims to ensure timely reimbursements.

• Explain treatment costs, insurance benefits, and payment options to patients.

• Assist with financial arrangements and payment plans when necessary.

Dental Software & Administrative Tasks:

• Enter and maintain accurate patient records in the dental software system.

• Ensure compliance with HIPAA regulations and maintain patient confidentiality.

• Generate reports and assist with office administrative tasks as needed.

Qualifications:

• Minimum of 1 year experience in medical or dental front desk role

• Familiarity with dental office software (Dentrix, Eaglesoft, Open Dental, or similar).

• Strong knowledge of dental insurance and claims processing.

• Excellent communication and interpersonal skills.

• Ability to multitask and stay organized in a fast-paced environment.

• Professional demeanor with a friendly and patient-centered attitude.

• High school diploma or equivalent (additional training in dental administration is a plus).

Application Process:

If interested submit your resume to crossdentfam@gmail.com AND leave a detailed voicemail after 5pm at (352)-498-7001 introducing yourself and why you are interested.

We look forward to welcoming a motivated and friendly team member to Cross City Dental!

Job Type: Full-time

Pay: $18.50 - $20.00 per hour

Expected hours: 32 per week

Benefits:

• Paid time off

Schedule:

• No weekends

Experience:

• Dental office: 1 year (Preferred)

Ability to Commute:

• Cross City, FL 32628 (Required)

Work Location: In person

Salary : $19 - $20