Operator- Towers NOC

Company Summary

Crown Castle works around the country to build and maintain the infrastructure behind the world’s most revolutionary technologies. As the largest shared infrastructure provider in the United States, Crown Castle owns, operates and leases more than 40,000 cell towers, 80,000 small cells and over 80,000 route miles of fiber across every major US market. This nationwide portfolio of communications infrastructure connects cities and communities to essential data, technology, and wireless service – bringing information, ideas and innovations to the people and businesses that need them. Crown Castle is a NYSE S&P 500 and Fortune 500 company and one of the largest Real Estate Investment Trusts in the United States with an enterprise value of approximately $110 billion.

Position Title: Operator- Towers NOC - T2

Position Summary

Operators who work in Crown Castle's Towers Network Operations Center (NOC) provide support in a 24x7x365 days/year call center by monitoring, tracking, or escalating maintenance, lighting, and security issues to contribute to safety and meet FAA/FCC compliance requirements.

Essential Job Functions

• Monitor alarm activity from remote communications sites to ensure company compliance with FAA/FCC regulations.
• Open, track and close the filing of Notice to Airmen (NOTAM) reports with the FAA.
• Open, track, and close NOC tickets with the Regions.
• Answer incoming calls and monitor various e-mail accounts and act according to NOC procedures and processes.
• Interface with field personnel to verify repairs and testing of lighting alarm systems.
• Be punctual, reliable, & situationally aware.
• Assist in the monitoring and control of after-hours headquarters building and site security.
• Assist in resolution of NOC daily reports.
• Provide basic troubleshooting and configuration guidance for tower monitoring and lighting systems.
• Notify, dispatch, and escalate network faults and emergencies adhering to MLA, SLA, FAA/FCC and NOC procedures.
• Provide first contact with land owners, outside vendors, police, fire and emergency service responders.
• Interface and assist with other NOC’s and their technicians during QLI’s, third party tower repairs and service outages.

Education/Certifications

• High school diploma

Experience/Minimum Requirements

• Prior customer service and/or service dispatch experience

Other Skills/Abilities

• Basic telephone operation skills
• Excellent customer service skills
• Proficiency in Microsoft Office programs
• Skilled at completing tickets for maintenance purpose
• Ability to handle multiple simultaneous calls
• Knowledge of wireless communications a plus

Working Conditions: This role is currently in our Remote work model, working from home with the expectation to be within a 1 hour drive of the Canonsburg Office. Able to attend in office F2F meetings when scheduled.

Crown Castle has a COVID-19 Vaccine Policy in place requiring vaccination by your employment start date, unless approved for an accommodation or otherwise prohibited by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)