What are the responsibilities and job description for the Support Technician position at Crown Dental?
Company Overview
Crown Dental Group is a leading full-service dental distributor dedicated to simplifying the needs of dental practices across America. With a commitment to innovation and world-class customer service, we provide a wide range of equipment and services including marketing, consulting, and financial support.
Summary
As a Support Technician at Crown Dental Group, you will be an integral part of our mission to deliver exceptional service to our clients. This position is vital in ensuring that our technology systems run smoothly, allowing dental practices to focus on providing quality care.
Responsibilities
- Provide desktop support for end-users, troubleshooting hardware and software issues.
- Manage mobile devices and ensure they are configured correctly for optimal performance.
- Oversee computer management tasks including installations, updates, and maintenance.
- Utilize Jira for tracking technical issues and managing support tickets effectively.
- Implement and manage SCCM for software distribution and patch management.
- Administer network systems to ensure connectivity and security across all devices.
- Support Windows Server environments, ensuring reliable operation and performance.
- Assist with Meraki configurations for network management as needed.
- Maintain LAN infrastructure to ensure efficient data communication within the organization.
- Troubleshoot operating systems issues across various platforms.
Qualifications
- Proven experience in desktop support or IT support roles with a strong focus on customer service.
- Familiarity with mobile device management and troubleshooting techniques.
- Solid understanding of computer management principles and best practices.
- Experience using Jira for issue tracking is preferred but not mandatory.
- Knowledge of SCCM for software deployment is a plus but not required.
- Strong skills in network administration, particularly in LAN environments.
- Proficient in managing Windows Server systems effectively.
- Ability to troubleshoot various operating systems efficiently.
If you are passionate about technology and eager to support dental practices in delivering exceptional care, we invite you to apply today and become part of our innovative team at Crown Dental Group!
Job Type: Full-time
Pay: $55,034.00 - $57,989.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
Work Location: In person
Salary : $55,034 - $57,989
