Customer Service Representative

Job Summary:

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative in our Call Center. The primary responsibility of this role is to assist clients in setting up their online banking accounts, answering a high volume of incoming calls, and providing exceptional service to ensure a positive banking experience.

Key Responsibilities:

• Answer a high volume of customer inquiries via phone, regarding online banking setup and related services.
• Guide clients through the online banking registration process, ensuring they understand how to access their accounts and utilize various features.
• Troubleshoot and resolve customer issues related to online banking, including login problems, password resets, and functionality inquiries.
• Provide accurate and timely information regarding bank products, services, and policies.
• Maintain detailed records of customer interactions
• Escalate complex issues to appropriate departments or supervisors as necessary.
• Follow up with customers to ensure their issues have been resolved effectively and to gather feedback on their experience.
• Stay up-to-date with new online banking features, products, and company policies to provide informed assistance.
• Uphold privacy and compliance protocols while handling customer information.

Qualifications:

• High school diploma or equivalent; an associate degree in business or related field is a plus.
• Previous experience in customer service, preferably in a banking or financial services environment.
• Strong communication skills, both verbal and written, with a focus on providing exceptional customer service.
• Ability to handle high call volumes and manage time effectively in a fast-paced environment.
• Detail-oriented with good problem-solving skills and the ability to think quickly on your feet.
• Proficient with computers and familiar with online banking systems and software applications.
• Willingness to work flexible hours, including evenings and weekends, as needed.

What We Offer:

Competitive salary and benefits package. A supportive and dynamic work environment focused on teamwork and collaboration. If you are passionate about helping others and possess the skills required to assist clients with their online banking needs, we invite you to apply for the Customer Service Representative position in our Call Center. Join us in delivering exceptional service and support to our valued customers

About Crown Staffing

Crown Staffing is a staffing and recruiting company that unites character-driven people and companies so they can build rewarding careers and strong organizations together. In 2022, we employed over 27,000 professionals in industrial, manufacturing, administrative and healthcare jobs countrywide. Our relationships with top employers mean you’ll learn about positions you won’t find anywhere else. Discover the opportunity for meaningful work and a dynamic career when you work with Crown Staffing!

Next Steps

Thank you for your interest in our Forklift position! After applying, a member of the Crown Staffing team will contact you shortly.

Have any questions? Shoot us a text or give us a call at 636-724-8298! We’re happy to answer any questions you may have.

Walk-ins welcome!

1327 North Service Road Warrenton Mo 63383

Crown Staffing is an Equal Opportunity Employer M/F/D.

INDSC

Job Type: Seasonal

Pay: $25.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Referral program
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Ability to Commute:

• Warrenton, MO 63383 (Preferred)

Work Location: In person

Salary : $25