What are the responsibilities and job description for the CUSTOMER SERVICE CLAIMS SPECIALIST position at CRS Temporary Housing?
Job Details
Job Location
Corporate Headquarters - Phoenix, AZ
Remote Type
Hybrid
Position Type
Full Time
Salary Range
19.00 - $19.00 Hourly
Description
CRS Temporary Housing is a leader in our industry providing temporary housing solutions to individuals who are displaced from their home due to loss. Working with insurance companies and the policyholders, we provide a variety of solutions to make this difficult time easier.
Our office is located in North Central Phoenix in the Deer Valley Business Park. New employees will need to complete in office training at our corporate office. Additionally, employees will work in office until they show proficiency in the role, then they may start working from home on a hybrid basis. This initial ramp up period may be up to 90 days. They will also be required to come into the office up to once a week.
Computer and phone equipment will be provided. You must have reliable high-speed internet service and a suitable workspace at your residence.
We are seeking ambitious, highly motivated individuals to provide superior service and encourage repeat business from insurance companies and their customers. You will book hotels and / or assist with all needs during long term housing, and act as the liaison between policyholders, insurance adjusters and landlords. You will assist families and serve as their primary point of contact until they move back home. This is a customer service position suited for high performers! The hourly rate for this position is $19.00 per hour, with additional opportunity for monthly incentives.
Duties and Responsibilities
- Serve as the point of contact for policyholders and adjusters, and provide information and education on the temporary housing process.
- Manage the needs of the policyholders and ensure claim expenses are within policy limits.
- Obtain adjuster approvals and accurately process extensions if needed.
- Resolve any customer service issues related to the stay in the hotel or rental rental property.
- Ensure customer satisfaction by prompt and proper resolution of questions, issues and problems via email and telephone communication.
- Manage high volume email, as well as inbound and outbound telephone calls for claim handling, while documenting activities related to the claim in the Company's computer system.
- Other duties as assigned.
Qualifications
Salary : $19
