Relationship Manager

Description

CRS Temporary Housing is a leader in our industry providing temporary housing solutions to individuals who are displaced from their home due to loss. Working with insurance companies and the policyholders, we provide a variety of solutions to make this difficult time easier.

Our office is located near North Phoenix, AZ.  New Hire Training will be onsite for approximately 4 weeks.   This position will primarily work from home but will come to the office periodically for training and/or meetings (estimated twice a month.)    Computer and phone equipment will be provided.  You must have reliable high-speed internet service and a suitable workspace at your residence. 

The Relationship Manager has annual earning potential in the upper $60,000's or higher. This includes a base salary commission paid quarterly based on growth of assigned customer accounts. 

Job Summary:

This position is an inside sales position for self-motivated individuals who play a pivotal role in fostering strong customer relationships, retaining existing business, and driving repeat/new business from our insurance company customers. You will also work closely with the operations team to ensure the smooth day-to-day operations of our business.

Duties/Responsibilities:

• Develop and maintain relationships for assigned accounts.
• Serve as point of contact for adjusters, provide information and education on the hotel and housing processes.
• Maintain and increase sales volume by keeping current with supply and demand, changing trends, industry indicators and competitors.
• Develop field sales action plans and track ROI.
• (If/when required), travel within assigned territory to visit retained customer base. This may include attendance at conferences, golf tournaments, etc.
• May participate in accounts receivable duties including approving invoices, payments, and ensuring timely collection of outstanding balances.
• Ensure customer satisfaction by prompt and proper resolution of questions and issues via email and telephone communication.
• Manage high volume email, as well as inbound and outbound telephone calls for claim handling, while documenting activities related to the claim in the company’s computer system.
• Performs other duties as necessary or assigned.

Qualifications

• 4 or more years of experience working with account management/sales representative role.
• Proven track record of sales growth in a territory or region.
• Strong organizational and time management skills.
• Self-motivated and results-driven with a strong passion for sales.
• If/when required, must be able to participate in overnight travel to visit customer sites.
• Excellent written and verbal communication skills.
• Excellent organizational and time management skills.
• Proficient in Microsoft Office Suite or similar software with a preferred typing speed of 40 wpm or higher.

Education

• High School Diploma or equivalent required
• Bachelor’s degree preferred, in business or related discipline.

Physical Requirements:

• Prolonged periods sitting at a desk (or standing) and working on a computer and phone headset.
• Must be able to lift up to 15 pounds at times.

Salary : $60,000