Education Associate - Seasonal, NASCAR Hall of Fame

Who We Are

The CRVA works to deliver experiences that uniquely enrich the lives of our visitors and residents. Through leadership in destination development, marketing and venue management expertise, the CRVA leads efforts to maximize the region’s economic potential through visitor spending, creating jobs and opportunities for the community. Brands supported by the CRVA include the Charlotte Convention Center, Spectrum Center, Bojangles Entertainment Complex, NASCAR Hall of Fame, Charlotte Film Commission, Visit Charlotte and Visitor Info Centers.

The NASCAR Hall of Fame is an interactive entertainment attraction honoring the history and heritage of NASCAR. The high-tech venue, designed to educate and entertain race fans and non-fans alike, includes artifacts, hands-on exhibits, a 278-person state-of-the-art theater, Hall of Honor, NASCAR Hall of Fame Gear Shop, and an attached parking garage on Brevard Street. The goal of the facility is to honor NASCAR icons and create an enduring tribute to the drivers, crew members, team owners and others that have impacted the sport in the past, present, and future.

Job Summary

The seasonal Education Associate enhances the learning experience of NASCAR Hall of Fame guests by facilitating the exploration of exhibits and by delivering educational activities. The Education Associate facilitates hands-on activities with students in a “classroom” setting and on the exhibit floors during the months of May – August and other key times of year (such as winter/holiday or spring break). Applicants will directly work with students and visitors of all ages and provide exceptional customer service.

A. Essential Job Duties

• Assist and direct activities relating to a number of thematic programs offered to school groups and youth groups periodically throughout the year.
• Facilitate public programs which could include but not limited to tours, speaker sessions or crafts/games
• Facilitate exhibit interactive activities including support of operational guest service staff members
• Facilitate group visits from welcome to exit.
• Provide support for early morning and late afternoon activities as part of extended care
• Prep activities and assemble materials for each activity.
• May perform other duties as required.

Training

• Skills training and program execution for content is provided on-site by Education team
• Current AED, CPR and First Training certification required by approved sanctioning organization.

B. Consistently deliver the best in customer service. Model and be accountable ensuring that customers are always put first by living the CRVA Service Philosophy to deliver memorable customer experiences.

C. Champion CRVA’s mission, vision and core values and comply with organizations policies and procedures.

Scope of Responsibility

• This job has no budgetary responsibilities.

Supervisory Responsibility

• This job has no supervisory responsibilities.

Knowledge and Skill Requirements

• Experience with working with children (all ages).
• Experience working with the general public, adults, families, fans
• Ability to present and facilitate activities large groups.
• Familiarity with general education and STEAM content.
• Familiarity with NASCAR (helpful but not essential)
• Ability to provide excellent guest service to visitors.
• Ability to read and integrate program content quickly

Education and Experience:

• Prior experience working with children and youth for at least 6 months
• Must have excellent communication skills.
• Ability to provide exceptional guest services and customer service in a fast-paced environment.
• Clear understanding of science concepts.
• Prior experience working with groups of at least 25 - 50
• Ability to work well as a team member or independently.
• Bachelor degree or pursuing college degree in a science field or education is preferred.

Physical Demands

• Must be able to spend long periods of time (up to 1 hour minimum) talking and engaging with groups
• Must be comfortable with and able to climb and descend stairs.
• Must be able to lift 35lbs.

Work Environment

• The noise level in the work environment varies based on venue activities.
• Must be able to work during the months of May – August, including weekends, evenings, and holidays.
• Flexible schedule for other times of years preferred but not mandatory
• The ability to work 20 hours per week is preferred.
• Required to work 24 hours per month to include days, evenings, weekends, and holidays.

Travel Required

• Travel to off-site events or activities, minimal

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our “employee first” culture requires engagement and engagement can’t happen without the voices of many talented and diverse individuals charting our direction.

Diversity and Inclusion is a shared responsibility for every employee at the CRVA. We are committed to respecting, valuing, and celebrating the unique personal differences that make us a stronger organization. Diverse candidates are encouraged to apply.