What are the responsibilities and job description for the Education Specialist, NASCAR Hall of Fame position at CRVA?
Job Description
Job Description
Who We Are
The CRVA works to deliver experiences that uniquely enrich the lives of our visitors and residents. Through leadership in destination development, marketing and venue management expertise, the CRVA leads efforts to maximize the region’s economic potential through visitor spending, creating jobs and opportunities for the community. Brands supported by the CRVA include the Charlotte Convention Center, Spectrum Center, Bojangles Entertainment Complex, NASCAR Hall of Fame, Charlotte Film Commission, Visit Charlotte and Visitor Info Centers.
Job Summary
The full-time Education Specialist will create memorable experiences for guests at the NASCAR Hall of Fame, focusing on facilitating and supporting family and adult programs such as team-building activities and other public events. They will enhance guests' learning experiences by assisting with on-site museum explorations. Additionally, the Education Specialist will collaborate with the Exhibits and Curation teams on exhibit installations, data management collection, and other related tasks. This role also includes assisting general admission guests by working as a Team Member during normal operating hours, including some nights, weekends, and special events at the NASCAR Hall of Fame.
Job Responsibilities
- Essential Job Duties
- Supporting educational programs but not limited to public programs events, team builds, school groups and camp programs including providing group orientations, leading or supporting program delivery with groups and guest, monitoring and preparing supplies and materials, providing logistical support, assisting with hands-on activities, and setting up space and clean up after activities
- Provides all guests with exceptional customer experience including day guests, members, groups, public programming, or events
- Providing exhibit and curatorial support through administrative functions including data management of collections, installation and de-installation of exhibits
- Assists guests in all museum areas providing directional guidance, gallery tours, NASCAR knowledge and guidance on using a variety of exhibit interactives including but not limited to qualifying, simulators and pit challenge
- Maintain ongoing knowledge of exhibits, NASCAR history and stays abreast of updates in the building
- Staffs internal and external events as needed including facilitating interactives, giving tours, and providing logistics support. This includes working NASCAR related events including but not limited to, Charlotte Race Weekends, NHOF Induction Weekend, and team announcements. These events may require hours outside of normal NHOF hours open to the public.
- Monitors building to ensure cleanliness and guest safety
- Performs regular checks during shift of equipment and exhibits to ensure proper operation
- Assists in management of crowd flow to maintain efficient guest movement throughout the building
- May perform other duties as assigned
- Consistently deliver the best in customer service. Model and be accountable ensuring that customers are always put first by living the CRVA Service Philosophy to deliver memorable customer experiences
3. Champion CRVA’s mission, vision and core values and comply with organizations policies and procedures.
Scope of Responsibility
Supervisory Responsibility
Knowledge and Skill Requirements
Education and Experience
Physical Demands
Work Environment
Travel Required
What We Offer
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Our “employee first” culture requires engagement and engagement can’t happen without the voices of many talented and diverse individuals charting our direction.
Diversity and Inclusion is a shared responsibility for every employee at the CRVA. We are committed to respecting, valuing, and celebrating the unique personal differences that make us a stronger organization. Diverse candidates are encouraged to apply.
