Visitor Information Specialist (Full-Time) Charlotte, NC

Who We Are

The Charlotte Regional Visitors Authority will leverage our hospitality marketing and management expertise to maximize the impact of the Charlotte Region’s economy…creating opportunities and jobs for our community.

*
Job Summary*

The Visitor Information Specialist promotes Charlotte and regional assets to encourage visitors of the area to explore these assets and maximize their stay.

*
Job Responsibilities*

• *

Essential Job Duties*

*
Works at the Visitor Information Centers to sell and promote area attractions to secure longer visits of guests and help create memorable visits where guests explore more of Charlotte and regional attractions.

• Assists with special marketing materials to further enhance guest experience such as walking tours, as well as updating information on mobile devices
• Provides professional presentations to community groups, universities, and convention attendees to welcome them and promote our destination.
• Processes retail transactions while maintaining cash drawers and receipts for reconciliation. May assist with nightly sales reports and with weekly cash deposits to bank.
• Distributes monthly calendar of events to center city hotels and assists with restocking the Tryon Street kiosks with visitor guides.
• Process visitor requests to include individual, on-line, bulk, ad responses and coordinates brochure material pick-ups for guests to include walk-in requests as well as courier orders.
• May assist with special retail orders and bulk orders that would require working closely with retail vendors to ensure all retail operations are processed in a timely manner.
• Maintaining cleanliness of Visitor Information Center and retail area to include re-stocking, folding, straightening and organization of information and materials.
• Answers telephone calls and provides visitor information to callers as needed.
• May assist with off-site information desks during special events and assists convention services as well as other community partners to further promote the destination.
• Uses CORE, Microsoft Office products, and other methods to complete daily, weekly and monthly reports to track visitor traffic.

• May perform other duties as required.
• Must be flexible and be able to work weekends, holidays and special city-wide events which require extended hours of operation.

*
Consistently deliver the best in customer service. Model and be accountable ensuring the customers are always put first by living the CRVA Service Philosophy to deliver memorable customer experiences

*
Champion CRVA’s mission, vision and core values and comply with organizations policies and procedures.

*
Scope of Responsibility*

*
This job has no budgetary responsibilities.

• This job will have periodic access to confidential data including company records and/or minutes, customer quotes, and company plans, designs, and programs.

*
Supervisory Responsibility*

*
This job has close interaction with our part-time staff and responsibilities.

*
Knowledge and Skill Requirements*

*
Ability to speak effectively with individuals or groups of customers.

• Money handling required for gift shop operations and could include nightly balancing of cash drawer and credit card receipts.

• Ability to solve practical problems and provide appropriate resources for all our guests.

• Ability to anticipate customer needs, builds positive relationships with customers and vendors.
• Goes the extra mile to satisfy and exceed customer needs, treats all customers and vendors with highest degree of respect and courtesy, and delivers exceptional service to internal and external customers.
• Initiative to continuously learn more about our destination to better service our guests.
• Have the ability to multi-task on all aspects of this position and deliver highest customer service throughout.

*
Education and Experience*

*
Associates Degree (A. A.) or equivalent from two-year college or technical school; and one year related experience and/or training; or equivalent combination of education and experience. To perform this job successfully, an individual should have knowledge of the Microsoft Office suite

• Two years previous customer service skills and/or sales experience, preferably in the Travel and Tourism filed in the Charlotte market.
• Excellent verbal and written communication skills required.
• Microsoft Office experience required (Excel, Word, the internet, Outlook, etc.)
• Multitasking abilities and strong organizational skills.

*
Physical Demands*

*
The employee must regularly lift and /or move up to 35 pounds.

• Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to stand and walk.

*
What We Offer*

• Education Reimbursement
• Comprehensive medical, dental, vision coverage
• 457 Plan
• CRVA University
• Employee 1st Culture
• CORE Values
• NC Retirement System plan

*
Work Environment*

*
The noise level in the work environment varies depending on event traffic.

• Current COVID-19 vaccination status required.

*
Travel Required*

*
This job has no travel requirements.

*
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.*

*
Inclusion to us means respecting all differences and that those differences can drive people and performance to new heights. Our “employee first” culture requires engagement and engagement can’t happen without the voices of many talented and diverse individuals charting our direction.*

Job Type: Full-time