What are the responsibilities and job description for the IT Support Specialist II position at Crystal Dynamics?
As an IT Support Specialist at Crystal Dynamics, you will be an experienced professional responsible for ensuring the smooth operation of day-to-day development activities. Specializing in hardware and software troubleshooting, you will provide expert support to staff and assist in managing more complex technical issues. This role requires a deep understanding of IT support processes and the ability to mentor junior team members.
As an IT Support Specialist, you will:
- Resolve complex technical issues, providing expert advice and innovative solutions.
- Analyze recurring technical issues and deploy long-term strategies.
- Mentor and provide guidance to junior IT support staff, fostering a culture of learning and continuous improvement.
- Maintain a high level of knowledge regarding the studio’s products and services to offer accurate support.
- Provide excellent customer service skills and strive to exceed expectations.
To be considered for this role, we require the following:
- Relevant experience in a technical support role.
- Strong understanding of computer systems, mobile devices, and other electronics.
- Excellent problem-solving and communication skills.
- Experience within an enterprise environment (Active Directory/Azure Active Directory).
- Experience in managing and supporting audio/video systems and equipment.
- Ability to lift 50 lbs.
- Excellent interpersonal and customer service skills.
- Exceptional teamwork and leadership skills to help other technical support staff.
- Ability to quickly diagnose and resolve technical issues.
- Ability to learn new technologies and implement them.
Preference will be given to candidates who have:
- Relevant certifications such as CompTIA A , Network , or similar.
- Experience with IT project management.
It'll be a bonus if you also have:
- Experience with advanced network configurations and security.
- Additional certifications or training related to IT support.