What are the responsibilities and job description for the Strategic Account Manager-Drayage position at CS Recruiting?
Strategic Account Manager - Drayage
Our client is looking for an experienced and analytical Strategic Account Manager to build out their customer network, oversee the account management team, and contribute to onboarding processes. This individual should have a successful background in sales, experience with growing client base, and knowledge of drayage and international container shipping practices. This is a senior level position which will report directly to the CEO and COO.
Job Type: Full-time
Responsibilities
Related to: Freight, Freight Delivery, Transportation Logistics, Logistics, Transportation, Trucking, Truckload, Supply Chain, Shipping, Asset, Asset Brokerage, Fleet, Terminal, OTR, Fleet, Dedicated, Owner-Operator, Freight, Freight Brokerage, Freight Delivery, Transportation Logistics, Logistics, Transportation, Transportation Brokerage, Trucking, Trucking Brokerage, Truckload Brokerage, Supply Chain, Supply Chain Solutions, 3PL, Third Party Logistics, Shipping, Non-Asset, Non-Asset Brokerage, OTR, Freight, Freight Brokerage, Freight Delivery, Transportation Logistics, Logistics, Transportation, Transportation Brokerage, Trucking, Trucking Brokerage, Truckload Brokerage, Supply Chain, 3PL, Third Party Logistics, Shipping, Asset, Asset Brokerage, Fleet, Terminal, OTR, Intermodal, Drayage, Container Shipment, Container, Port Drayage, International Shipment, Port, Cargo, Rail, Domestic, TL, Truckload, FTL, Full Truckload, Truck Load, Semi, Tractor-Trailer, Ocean Export, Ocean Import, Global Export Shipment, Ocean Freight, Ocean Containers, International, Customs, CTPAT, freight operations, customer service, tracking, tracing, pricing, planning, driver dispatching, post-delivery, transactional freight, shipment, delivery, Director, Regional Director, Senior Director, Leadership, Leader
Our client is looking for an experienced and analytical Strategic Account Manager to build out their customer network, oversee the account management team, and contribute to onboarding processes. This individual should have a successful background in sales, experience with growing client base, and knowledge of drayage and international container shipping practices. This is a senior level position which will report directly to the CEO and COO.
Job Type: Full-time
Responsibilities
- Analyze client accounts, identify areas of opportunity, and strategize ways to improve and expand the company’s customer network.
- Skillfully navigate client questions and concerns by email correspondence, phone, and/or video calls.
- Manage client expectations and support team members by providing prompt and empathetic attention to issue escalations.
- Measure and monitor team performance (KPIs).
- Design and implement solutions to improve team member performance and drive success and profitability.
- Oversee the account management team and its functions, which include data entry, scheduling appointments, tracking cargo, client updates and interaction, and driver communication.
- Assist in the facilitation of the customer onboarding process.
- Related sales experience in an International Freight Forwarding, Steamship Line, or Drayage Carriers background.
- Maintain current knowledge of International Freight Forwarding and its related industries, including but not limited to: drayage, NVOCC, container shipping, and imports/exports.
- Experience overseeing and growing customer accounts.
- Proven track record of gaining, growing, and maintaining a high volume of client relationships.
- Effective written and verbal communication skills.
- Highly analytical and innovative thinker.
- Proven experience with RFP/RFQs.
Related to: Freight, Freight Delivery, Transportation Logistics, Logistics, Transportation, Trucking, Truckload, Supply Chain, Shipping, Asset, Asset Brokerage, Fleet, Terminal, OTR, Fleet, Dedicated, Owner-Operator, Freight, Freight Brokerage, Freight Delivery, Transportation Logistics, Logistics, Transportation, Transportation Brokerage, Trucking, Trucking Brokerage, Truckload Brokerage, Supply Chain, Supply Chain Solutions, 3PL, Third Party Logistics, Shipping, Non-Asset, Non-Asset Brokerage, OTR, Freight, Freight Brokerage, Freight Delivery, Transportation Logistics, Logistics, Transportation, Transportation Brokerage, Trucking, Trucking Brokerage, Truckload Brokerage, Supply Chain, 3PL, Third Party Logistics, Shipping, Asset, Asset Brokerage, Fleet, Terminal, OTR, Intermodal, Drayage, Container Shipment, Container, Port Drayage, International Shipment, Port, Cargo, Rail, Domestic, TL, Truckload, FTL, Full Truckload, Truck Load, Semi, Tractor-Trailer, Ocean Export, Ocean Import, Global Export Shipment, Ocean Freight, Ocean Containers, International, Customs, CTPAT, freight operations, customer service, tracking, tracing, pricing, planning, driver dispatching, post-delivery, transactional freight, shipment, delivery, Director, Regional Director, Senior Director, Leadership, Leader
Salary : $75,000 - $85,000
