What are the responsibilities and job description for the Sales Management Specialist (Weekend shift) position at Cube Hub Inc.?
Job Title- License & Sales Management Specialist
Contract : 8 months- Possible to extend
Shift : 1st-This job will be Saturday and Sunday from 8 : 00 AM – 5 : 00 PM CST from March 1 – October 31 2025. This may shift due to training or holidays
Pay rate : $30 / h to $34 / h
Location : Johnston, IA, 50131
Description :
Provides customers with information in response to the most complex situations; references single or multiple screens or documents to resolve escalated issues or disputes; provides guidance and assistance and may provide work direction to less experienced staff; assists supervisors in the continuous improvement of the customer service delivery process, and conducts customer service training for entry level staff.
DUTIES : Researches, analyzes, and responds to inquiries of a complex nature and assists less experienced staff with complex customer issues. Coaches and assists less experienced staff in meeting expected customer service and satisfaction goals. Contacts customers to resolve outstanding customer service issues. Assists supervisors in the continuous improvement of the customer service delivery process. Conducts customer service training for entry level staff. Documents customer interactions and product / service issues, entering descriptive information online in order to provide history and tracking of issue resolution.
As a License & Sales Management Specialist you will be responsible for...
- Provide product / service information and respond to customer and dealer questions, acting as a first point of contact for resolving queries and enrollment activities. This will primarily be inbound phone calls but will also include outbound phone calls and emails.
- Providing exceptional service to customers and dealers on the telephone as you navigate various conversations and gather enrollment information.
- Using complex multilevel scripts and processes to clarify customer information and assist them as needed.
- Managing contract, legal entity and tax rules conversations
- Create follow up actions and enter relevant information into various internal systems after each contact ensuring that quality data is gathered.
- Executing processes to validate completeness and effectiveness to enable broader application through shared or dedicated service teams
- Working tickets through a ticketing system that come from Dealer / Customer requests.
Experience :
What makes you stand out?
Salary : $30 - $34
