What are the responsibilities and job description for the Desktop Engineer position at CUC Corporate Brand?
Desktop Engineer
Location: Hybrid, Newark, DE , required minimum of 2 days a week in the office.
What makes us great:
At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.
Your role in our success:
The Desktop Engineer role will manage and enhance the desktop engineering environment, ensuring an excellent user experience and alignment with industry best practices. This role will oversee large-scale projects, such as Windows 11 upgrades and endpoint management for 1,500 laptop/desktop devices and 1500 mobile devices, while ensuring CIS compliance, asset integration, and effective patch management. Additionally, this role will collaborate with Information Systems teams, provide mentorship, and apply cloud-based solutions to drive secure and efficient desktop operations.
What you'll be working on:
- Manages and supports the desktop engineering environment to ensure excellent user experience.
- Reviews and improves the desktop engineering environment to align with industry best practices.
- Serves as a subject matter expert (SME) for platforms such as Microsoft Intune, SCCM, Windows Autopilot, and Active Directory Group Policies.
- Oversees the integration of Microsoft Intune, SCCM, and other endpoint management systems with ServiceNow to enhance asset management (hardware and software).
- Acts as SME for the Windows 11 upgrade project, affecting 1,500 devices and achieving CIS Level 1 compliance.
- Manages the proper controls, compliance reporting, and oversight of 1,500 corporate mobile devices.
- Ensures effective endpoint patching, vulnerability management, and compliance reporting, while recommending improvements to patch management processes.
- Develops secure desktop images, lead software decisions, create software packages, and manage deployment for 1,500 devices and users.
- Manages application deployment, packaging, and upgrades to users. Develop and leverage scripting when required.
- Collaborates with Information Systems teams to maintain client and server technology standards.
- Provides guidance, mentorship, and technical expertise to technology staff.
- Troubleshoots and resolves incidents and problems independently and collaboratively.
- Applies expertise in cloud-based technologies and solutions.
- Creates and maintains operational and support documentation for the client and server environment
Who you are:
- High school diploma required, Preferred, bachelor’s degree in computer science
- Three (3) years of relevant experience in:
• Migrating enterprise migrations to Windows 11.
• Vendor relations and support
• CIS Level 1 benchmark for Microsoft Windows Desktop - Six (6) years of relevant experience in:
• Leading the support (at a SME level) of platforms such as in Microsoft Intune, System Center Configuration Manager (SCCM), and Windows Autopilot managing Active Directory and related Group policy management at an enterprise level.
• Experience required in Microsoft Entra ID (Azure AD)
• Mobile device management platforms (cloud based and on-prem)
• Microsoft client device Operating Systems (Windows 10, 11, MacOS)
• Troubleshooting Tier 2 and Tier 3 desktop challenges in the enterprise
• Design and architecture of systems and solutions with the emphasis on shifting to cloud-based solutions - Valid Driver's license
- Microsoft Intune, System Center Configuration Manager (SCCM), and Windows Autopilot, Microsoft Entra ID (Azure AD)
- Excellent troubleshooting skills
- Strong verbal and documentation skills
- Skilled in verbal and written communication, and interpretation of unclear instructions or information
- Skilled in public speaking and the ability to tactfully deliver accurate and understandable counsel in response to inquiries or complaints
- Excellent time management skills with a proven ability to meet deadlines
- Excellent interpersonal and customer service skills.
- Ability to establish and maintain effective working relationships
- Ability to express oneself clearly and concisely, orally or in writing
Ability to analyze data, exercise good judgment, prepare reports, and maintain supporting records - Ability to manage multiple, complex issues and prioritize project concurrently
- Ability to stylistically adapt communication (oral and written) based in the audience
- Ability to plan, organize and supervise multiple staff
- Ability to work independently as well as in a diverse work environment
Benefits/what’s in it for you?
- Flexible work arrangement
- Competitive base salary
- Fantastic opportunities for career growth
- Cooperative, supportive and empowered team atmosphere
- Annual bonus and salary increase opportunities
- Monthly recognition events
- Endless wellness initiatives and community events
- Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!
- Paid time off, holidays and a separate bank of sick time!
Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email careers@chpk.com
