What are the responsibilities and job description for the Desktop Engineer position at firstPRO, Inc?
firstPRO is a forward-thinking IT solutions provider dedicated to delivering exceptional service and innovative technology solutions. We are currently seeking a skilled Consultant Desktop Engineer to join our team. This role is pivotal in ensuring the seamless deployment, management, and support of desktop systems across our client base.
Role Overview: As a Consultant Desktop Engineer, you will leverage your expertise in Intune, SCCM, application packaging, deployments, imaging, and inventory control to optimize desktop environments. Your role will involve working closely with clients to understand their needs, design and implement solutions, and provide ongoing support to ensure the efficient operation of their IT infrastructure.
Key Responsibilities:
- Application Packaging & Deployment: Create and manage application packages for deployment using SCCM (System Center Configuration Manager) and Microsoft Intune. Ensure software is properly configured and distributed across client environments.
- Imaging & Deployment: Develop and maintain desktop images for various operating systems and configurations. Deploy these images efficiently to new and existing systems while adhering to client requirements and best practices.
- Software/Hardware Inventory Control: Implement and maintain software and hardware inventory tracking systems. Regularly update and manage inventory databases to ensure accurate and up-to-date information.
- Patch Management & Reporting: Oversee patch management processes, including the deployment and verification of updates and patches. Generate detailed reports on patch status, compliance, and any issues encountered.
- Client Consultation & Support: Collaborate with clients to understand their IT needs and challenges. Provide expert advice and support on desktop environment management, troubleshooting, and optimization.
- Documentation: Create and maintain comprehensive documentation for processes, configurations, and deployments. Ensure all procedures are clearly documented and easily accessible for future reference.
- Troubleshooting & Issue Resolution: Diagnose and resolve complex issues related to desktop environments, including hardware, software, and network problems.
Qualifications:
- Experience: Proven experience in a similar desktop engineering role, with a strong background in managing and deploying desktop environments using Intune and SCCM.
- Technical Skills:
- Proficiency in Microsoft Intune and SCCM for application management and deployment.
- Experience in creating and deploying desktop images.
- Knowledge of software and hardware inventory management.
- Ability to generate and interpret patch management reports.
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Certifications: Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus.
- Soft Skills: Excellent problem-solving abilities, strong communication skills, and the ability to work both independently and as part of a team.
