What are the responsibilities and job description for the Service Center Administrative Assistant position at CUES, Inc.?
Service Center Administrative Assistant
Location :
New Castle, Delaware (DE), US
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Building the people that build the world.
With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.
As part of Detection and Measurement, CUES is the world's leading developer of water, wastewater, and storm water inspection equipment. With CCTV cameras, pre-built vehicles, and software for pipeline inspection and rehabilitation, we improve the safety and reliability of our water infrastructure systems.
How you will make an Impact (Job Summary)
SPX is a diverse t eam of unique individuals who all make an impact. As a Service Center Administrative Assistant, you will be responsible for providing exceptional customer service. Process documentation, maintain records, provide high quality customer service support, and work independently and as part of a team.
What you can expect in this role (Job Responsibilities)
While each day brings new opportunities at SPX, your core responsibilities will be :
- Supports Senior Manager and Customer Service Department in implementing policies and practices :
- Provide professional customer service as primary liaison between customers, management, and the service department.
- Job processing including constructing job orders, accurate accounting of labor hours, inventory management, cycle counts and shipping of service products.
- Ensure the efficient and smooth day-to-day operation of our office.
- Answer and direct phone calls.
- Write and distribute email, correspondence memos, letters, faxes and forms.
- Develop and maintain a filing system.
- Provide general support to visitors.
- Knowledge of office management systems and procedures.
- Proficient in MS Office (MS Excel and MS PowerPoint, etc.)
- Excellent time management skills and the ability to prioritize work.
- Attention to detail and problem solving skills.
- Excellent written and verbal communication skills a must.
- Strong organizational skills with the ability to multi-task.
- Parts Sales :
- Take parts calls via phone and internet
- Track urgent and late packages
- Work with accounting department to maintain customer account information
- Complete Material Return Authorization (MRA) paperwork when defective or incorrect parts must be returned
3. Loaner Coordination
What we are looking for (Experience, Knowledge, Skills, Abilities, Education)
We each bring something to the table, and we are looking for someone who has :
Required Experience
Preferred Experience, Knowledge, Skills, and Abilities
Education & Certifications
Travel & Working Environment
How we live our culture
Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.
What benefits do we offer?
We know that the well-being of our employees is integral. Our benefits include :
Our commitment to embrace diversity to build a culture of inclusion at SPX
We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.
SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.
