Customer Success Partner - Field Operations

Job Description

Job Description

This is a remote position.

Join Culimer, a company revolutionizing the seafood industry through sustainable sourcing and innovative solutions that benefit both people and the planet. Committed to enriching society through food, we responsibly source and deliver the highest-quality sushi and sushi ingredients. At this stage of our growth, you'll have a direct impact on building the company and establishing processes from the ground up. This offers you significant opportunities to learn and grow. Our purpose encompasses People, Planet, and Profit, driving us to create a positive impact on our employees, our communities, and the world around us. We are driven by core values of excellence, accountability, and trust, which are fundamental to our operations. Culimer's flagship product is ultra low temperature tuna. If you are passionate about food, sustainability, and contributing to a dynamic and growing team, we encourage you to apply and join us on this exciting journey!

The mission of this role is to t urn clients into trusting partners and grow existing accounts. Drive bottom-up relationships with clients and help solidify the partnership at the store-level. Drive customer education, resolve customer concerns / questions, support sales through product demonstrations and presentations. You will travel to locations with existing accounts to educate employees on the product, answer questions, and resolve concerns.

Key Responsibilities

Attribute

Metric

Train store level sushi team members

of stores trained and completed

Resolve customer incident reports

of complaints resolved within 48 hours

Quality of training

of return visits required

Customer Feedback

of complaints

Customer Care

of store visits, post launch

Requirements

Focused on continuous improvement for clients and on sharing those ideas

Critical thinker - can make rational decisions on customer complaints and deliver preventive actions

Communication skills - must communicate effectively both verbally and in writing

Tech familiarity - proficiency in CRM, ERP and Google Workspace platforms

Organizational skills - detail-oriented and excellent time management skills

Culinary experience - not required, but extremely helpful

Love of good food, and experience with food service industry helpful

Involves frequent travel(50%-75%) within the United States

Looking for one person in the Los Angeles, CA area to support CA / Northwest one in the Midwest near a major airport.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life / AD&D

401(k), 100% match up to 6%, immediate vesting

Paid Holidays