What are the responsibilities and job description for the Customer Success Architect position at MW Partner?
MW Partners is currently seeking a Customer Success Architect to work for our client who is a global leader in multimedia and creativity software products.
AEM Customer Success Architect
Responsibilities and duties:
- Work with customers at varying stages of solution maturity to solve targeted customer issues identified by the Solution CSM
- Effectively assess a customer's technical challenges, devise optimal solutions, and present them to the customer
- Proactively maintain the highest level of technical expertise by staying current with new AEM releases and functionality.
- Be a recognized expert in Client Experience Manager
- Leverage hands-on technical and product skills, as well as digital marketing business acumen, to solve customers' technical obstacles
- Build trusted advisor relationships with our customers, CSMs, and product teams
- Lead multiple customer engagements simultaneously
- Lead discovery and delivery, while collaborating with the CSM
- Foster teamwork among CSAs and cross functional teams
- Participate within the Client technical community to develop and share best practices and processes
Requirements:
- 3 Years of Consulting Experience with AEM Assets & Sites
- Experience with implementations leveraging Content Hub, Brand Portal, Dynamic Media, and Client I/O
- Client Experience Manager Technical Architect Certification(s)
- Ability to lead content authoring best practice & technical architecture discussions and provide implementation guidance
- Experience developing customer-facing thought leadership assets that address common customer technical issues
- A deep understanding of the content life cycle and content supply chain
- Good presentation and interpersonal skills, both verbal and written in English
- Able to articulate business solutions to both technical and non-technical audiences
- Adapt to and work effectively with a variety of clients and in challenging situations, establishing credibility and trust quickly
- Highly motivated and self-directed with the ability to manage multiple customers and/or engagements
- Solid team player with strong ability to collaborate and provide effective feedback with colleagues
CJA Customer Success Architect
Responsibilities and duties:
- Work with customers at varying stages of solution maturity to solve targeted customer issues identified by the Solution CSM
- Effectively assess a customer's technical challenges, devise optimal solutions, and present them to the customer
- Proactively maintain the highest level of technical expertise by staying current with new CJA releases and functionality (and AEP as a whole).
- Be a recognized expert in Customer Journey Analytics
- Leverage hands-on technical and product skills, as well as digital marketing business acumen, to solve customers' technical obstacles
- Build trusted advisor relationships with our customers, CSMs, and product teams
- Lead multiple customer engagements simultaneously
- Take leadership during project discovery and delivery, while collaborating with the CSM
- Foster teamwork among CSAs and cross functional teams
- Participate within the Client technical community to develop and share best practices and processes
Requirements:
- 3 Years of Consulting Experience with Customer Journey Analytics
- Deep understanding of Client Experience Platform and its role in Customer Journey Analytics
- Client Customer Journey Analytics Developer Expert Certification
- Experience developing customer-facing thought leadership assets that address common customer technical issues
- A deep understanding of the content supply chain and personalization at scale
- Good presentation and interpersonal skills both verbal and written in English
- Able to articulate business solutions to both technical and non-technical audiences
- Adapt to and work effectively with a variety of clients and in challenging situations, establishing credibility and trust quickly
- Highly motivated and self-directed with the ability to manage multiple customers and/or engagements
- Solid team player with strong ability to collaborate and provide effective feedback with colleagues
Marketo Customer Success Architect
Responsibilities and duties:
- Work with customers at varying stages of solution maturity to solve targeted customer issues identified by the Solution CSM
- Effectively assess a customer's technical challenges, devise optimal solutions, and present them to the customer
- Proactively maintain the highest level of technical expertise by staying current with new Marketo releases and functionality
- Be a recognized expert in Marketo Engage and Marketo Measure
- Leverage hands-on technical and product skills, as well as digital marketing business acumen, to solve customers' technical obstacles
- Build trusted advisor relationships with our customers, CSMs, and product teams
- Lead multiple customer engagements simultaneously
- Take leadership during project discovery and delivery, while collaborating with the CSM
- Foster teamwork among CSAs and cross functional teams
- Participate within the Client technical community to develop and share best practices and processes
Requirements:
- 3 Years of Consulting Experience with Marketo Engage
- Deep understanding of Clientr Experience Platform
- Experience implementing both Marketo Engage and Marketo Measure
- Client Marketo Engage Business Practitioner Expert Certification
- Experience developing customer-facing thought leadership assets that address common customer technical issues
- A deep understanding of the content supply chain and personalization at scale
- Good presentation and interpersonal skills both verbal and written in English
- Able to articulate business solutions to both technical and non-technical audiences
- Adapt to and work effectively with a variety of clients and in challenging situations, establishing credibility and trust quickly
- Highly motivated and self-directed with the ability to manage multiple customers and/or engagements
- Solid team player with strong ability to collaborate and provide effective feedback with colleagues
For a confidential discussion or to find out more, contact Rucha Swain on 909- 235- 9478 or apply now.
