Cash Applications Manager

Quench USA, Inc. offers bottle-free filtered water solutions for healthy and environmentally conscious consumers outside the home, through direct sales and independent dealers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers, purify the existing water supply to provide reliable and convenient filtered water to a broad mix of businesses, including government, education, healthcare, manufacturing, retail, hospitality, and other large commercial customers, including more than half of the Fortune 500. Quench has grown from a small regional company to a national and international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. The Company has a sustainable mission and value proposition and is the leading consolidator in a fast-growing market. Headquartered in King of Prussia, PA, Quench has sales and service operations across North America to serve our 60,000 customers, and a network of over 250 independent dealers selling products under the brand names Pure Water Technology, Wellsys and Bluline. Quench is a Culligan Company.

Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solutions for businesses. Culligan’s network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com.

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The Cash Applications Manager will be responsible for overseeing and managing the daily cash applications processes, including application of incoming payments to customer accounts, reduction of unapplied cash, prompt and accurate response to customer inquiries and ensuring that the bank statements and Zuora, our system of record, remain aligned. There are two teams within cash applications that the manager will be responsible for: the bank reporting team, which is responsible for applying incoming EFT, lockbox and credit card payments against the correct customer invoices, and the customer support team, which is responsible for responding to customer inquiries via a Salesforce case management system. The cash applications team is also responsible for the reduction of unapplied cash, and the timely return of customer funds in connection with incorrect or over-payments. In performing his/her duties, the Cash Applications Manager will need to be proficient at leading teams, collaborating across other cross-functional teams within Quench, appropriately researching and resolving customer escalations, reconciling and balancing the team’s daily processing against the bank records, evaluating and implementing continuous improvement opportunities and identifying gaps and recommending solutions.